Technicians

View the AVMA's model policy on harassment and a discrimination-free veterinary workplace.

Reap the benefits of a well-managed relationship with an animal-welfare group.

If you provide high-level care and compassion, most clients won't get worked up about fees.

Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

Q. What do you do when clients say at checkout they want to pay later?

Biannual deworming protects patients and encourages regular wellness visits.

Learn what to do when you suspect neglect.

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

"Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.

The tales clients tell can poison or profit your practice.

Communication failures between facilities lead to disconnect and tension.

Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.

Q. How can we make sure we capture all the services performed during appointments?

Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.

He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women-and it could happen to you. Here's what every woman (and man) should know about sexual harassment.

Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

Albany, N.Y. - New York nurses want veterinarians to stop calling their technicians "nurses" - a term they say applies only to the human-health profession.

The client looks up from your estimate and says, "Wow. That's a lot." What do you say when you encounter price resistance?

Use simple language and reinforce the benefits when you offer a recommendation, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C.

Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.

This sample flow chart demonstrates how your whole team can communicate more effectively to boost client compliance.

Albany, N.Y. - 4/9/08 - New York nurses want veterinarians to stop calling their technicians 'nurses' -- a term they say applies only to the human-health profession.

Use this form to answer clients' most common questions about the disease.

We see it every day: fat cats, fat dogs, fatter cats and fatter dogs.

The recovery period is a very important period where vigilance is the key as complications such as hypoventilation; hypoxemia, hypothermia, pain, and excitation are not uncommon.

The basal T4 concentration is useful in most cases.

The electrocardiogram (ECG) is a record of the average electrical potential generated in the heart muscle at the body's surface.

For the young puppy, the purpose of micturition and defecation is to rid the body of wastes.