Technicians

The tales clients tell can poison or profit your practice.

Communication failures between facilities lead to disconnect and tension.

Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.

Q. How can we make sure we capture all the services performed during appointments?

Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.

He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women-and it could happen to you. Here's what every woman (and man) should know about sexual harassment.

Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

Albany, N.Y. - New York nurses want veterinarians to stop calling their technicians "nurses" - a term they say applies only to the human-health profession.

The client looks up from your estimate and says, "Wow. That's a lot." What do you say when you encounter price resistance?

Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.

This sample flow chart demonstrates how your whole team can communicate more effectively to boost client compliance.

Albany, N.Y. - 4/9/08 - New York nurses want veterinarians to stop calling their technicians 'nurses' -- a term they say applies only to the human-health profession.

Use this form to answer clients' most common questions about the disease.

We see it every day: fat cats, fat dogs, fatter cats and fatter dogs.

The recovery period is a very important period where vigilance is the key as complications such as hypoventilation; hypoxemia, hypothermia, pain, and excitation are not uncommon.

The basal T4 concentration is useful in most cases.

The electrocardiogram (ECG) is a record of the average electrical potential generated in the heart muscle at the body's surface.

For the young puppy, the purpose of micturition and defecation is to rid the body of wastes.

History, ocular surface diagnostics, tonometry, culture and sensitivity, cytology, biopsy, ERG, ultrasound

Eyelids cover and protect the globe, remove debris by blinking, and spread the tear film, and the eyelid margins contain the meibomian glands.

The massive amount of information and misinformation about petfoods on the World Wide Web, in books and publications, and elsewhere has led to considerable concern and confusion by the pet owning public.

In veterinary dentistry literature, the use of more precise terminology is recommended with regard to the prevention and treatment of periodontal disease.

Pain is defined as an aversive sensory and emotional experience.

As in human dentistry, veterinary dentistry uses a combination of power and hand instrumentation.

Dogs typically develop insulin dependent, or type I, diabetes mellitus.

We do it every day with practically every patient and client.

Blood pressure is determined by total peripheral resistance (vascular tone) and cardiac output.

There are many factors that play a role in airway management and ventilation.