Technicians

What is compassion fatigue, and how can you identify your risk? Serena Wadhwa, PsyD, LCPC, CADC, an expert on stress, burnout, and compassion fatigue in Chicago, offers answers to help team members identify and manage the emotional demands of veterinary practice.

Use these tips from Christiane Holbrook, a life coach in Pasadena, Calif., to maintain a healthy life balance.

Love for a feeble, weathered Labrador came quickly for this veterinarian.

Make prescription refill requests easier on clients and receptionists with these easy-to-use prescription refill pad pages.

Use this client education form to educate clients about the care their pet receives during a dental appointment.

This sample form will remind you to ask clients important lifestyle questions.

Technicians zero in on missed charges to increase revenue.

Nestle Purina PetCare is sharing the results of a canine life span study on a poster you can get free of charge.

Want a say in how owners spend the practice's money? Try saving a little first. Use these cost-cutting steps to increase efficiency, consume consciously, and add bucks to the practice's bottom line.

Use this questionnaire to help employees assess their roles and performance in your practice.

A few tweaks to your paperwork and front desk, and refill annoyances will be a thing of the past.

What you can do to get clients on board with your dental recommendations.

"The waiting area smelled of urine and pet odors." "The surroundings were dirty and depressing." Don't let these comments be from your clients.

The gender earnings gap: It's difficult to talk about. But talking-with authority-is what female vets must do to earn more.

The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.

Download these calendar images as desktop backgrounds.

AVMA, other organizations seek to stop injuries through education May 18 to 24.

Learn how to encourage your doctor or manager to pursue an idea for change with you.

How would you rate your current job? Take our quick poll.

View the AVMA's model policy on harassment and a discrimination-free veterinary workplace.

Reap the benefits of a well-managed relationship with an animal-welfare group.

If you provide high-level care and compassion, most clients won't get worked up about fees.

Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

Q. What do you do when clients say at checkout they want to pay later?

Biannual deworming protects patients and encourages regular wellness visits.

Learn what to do when you suspect neglect.

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

"Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.