Want a say in how owners spend the practice's money? Try saving a little first. Use these cost-cutting steps to increase efficiency, consume consciously, and add bucks to the practice's bottom line.
Technicians
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Publicly document all those freebies.
Use this questionnaire to help employees assess their roles and performance in your practice.
A few tweaks to your paperwork and front desk, and refill annoyances will be a thing of the past.
What you can do to get clients on board with your dental recommendations.
"The waiting area smelled of urine and pet odors." "The surroundings were dirty and depressing." Don't let these comments be from your clients.
The gender earnings gap: It's difficult to talk about. But talking-with authority-is what female vets must do to earn more.
The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.
Download these calendar images as desktop backgrounds.
AVMA, other organizations seek to stop injuries through education May 18 to 24.
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Learn how to encourage your doctor or manager to pursue an idea for change with you.
How would you rate your current job? Take our quick poll.
View the AVMA's model policy on harassment and a discrimination-free veterinary workplace.
Reap the benefits of a well-managed relationship with an animal-welfare group.
If you provide high-level care and compassion, most clients won't get worked up about fees.
Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.
Q. What do you do when clients say at checkout they want to pay later?
Biannual deworming protects patients and encourages regular wellness visits.
Learn what to do when you suspect neglect.
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
"Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.
Stop waiting for your boss to notice you quietly toiling away, longing for more responsibility or a promotion. It's your career, so what are you going to do with it?
The tales clients tell can poison or profit your practice.
Communication failures between facilities lead to disconnect and tension.
Clients just might feel spoiled with the attention they receive during Client Appreciation Week at VCA University Veterinary Clinic in Fairfax, Va.
Q. How can we make sure we capture all the services performed during appointments?
Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.
He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women-and it could happen to you. Here's what every woman (and man) should know about sexual harassment.
Q. How should we handle a client who seems obsessed with repeating diagnostic tests?
Albany, N.Y. - New York nurses want veterinarians to stop calling their technicians "nurses" - a term they say applies only to the human-health profession.
