Pam Weakley

Help clients do the best they can for their pets.

Use this sample appointment schedule to plan for emergencies and same-day appointments.

Use this sample appointment schedule to plan for emergencies and same-day appointments.

Invaluable health care at a cost clients like.

Pets deserve the best.

We educate clients about pet insurance by putting fliers in puppy and kitten kits because it's too late to offer to help defray the cost of treatment once a chronic condition is diagnosed. We direct clients to the brochure or to a pet insurance company Web site.

Q. Our practice is getting busier. How can we keep a personal touch?

Everyone's bound to disagree sometimes, but it becomes everyone's problem when issues aren't resolved quickly, says Pam Weakley, a Firstline Editorial Advisory Board member and the practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.

You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:

We're always so busy. How do we find time for regular staff meetings?

I work in a new practice and everyone is used to different protocols. How can we get on the same page?

On the Job: Pam Weakly, practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.