Technicians

Other than cost, one of the most commonly used excuses for not having a dental radiograph unit is the lack of information or training available on reading and diagnosing dental radiographs.

Happy clients stay with your practice and promote your services to others. Use these tips to please pet owners and build a good vibe on the grapevine.

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"I'm not the doctor" isn't a reason to not know the answer to these common client concerns. Here's a look at some of the facts everyone should know.

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When the bosses fight

Here you are, stuck in the middle again. It's easy to feel hopeless when you've been gnawed on, chewed up, and spit back out. Use these tips to break free from the tug of war between your bosses.

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Some team members consistently resist the policy and procedural changes I make for our practice, but their peers get them on board with no problem. How can I change this?

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Whether I'm helping pets heal or helping their owners say goodbye, my job in veterinary oncology brings special patients and their families into my life who remind me why I love pets-and my work.

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I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?

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Hosting special events for team members and their families can build better working relationships and strengthen the support system in your practice, says Debbie Allaben Gair, CVPM, a Firstline Editorial Advisory Board member and president of Bridging the Gap in Sparta, Mich.

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It doesn't hurt Dr. Craig Prior's feelings when a client is hesitant to take out a pet insurance policy: "I tell them, 'Try it for a year. If you don't like it, cancel it. I won't mind.'"

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Tracey Nowers, CVT, takes you on a guided tour of her experience with Project Samana, a volunteer program that runs spay and neuter clinics in the Dominican Republic.