Technicians

Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.

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What clients want

How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.

Team terrorists come in all shapes and sizes. While you may not find any telltale boxing gloves in their lockers, you've probably encountered at least one in practice.

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Embrace your change

As David Bowie says, "Time may change me." And time's probably changed your practice, too. Did you have computers in your practice 10 years ago? Or five? Perhaps. How do you use them? Do you schedule appointments, search the Web for product information, or look for tools to educate clients and improve your practice's efficiency?

Fifty percent of team members say their practice hires a few times a year, according to the 2008 Firstline Professional Growth Study.

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Technicians, practice owners, and associates each share their view of which technician tasks are delegated in a practice.

The average Firstline practice includes 1.5 practice owners, 2.3 associates, 1 practice manager, 3.8 receptionists, 2.6 credentialed technicians, 4.3 veterinary assistants, and 2.5 kennel assistants, according to the 2008 Firstline Professional Growth Study.

Charter members of the Academy of Internal Medicine for Veterinary Technicians (AIMVT) received veterinary technician specialist (VTS) credentials on June 3 at the American College of Veterinary Internal Medicine Forum in San Antonio.

Relaxation exercise

Use this tool to ease your burgeoning stress level and help bring balance to your life.