Technicians

Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.

i1-542743-1384674008405.jpg

What clients want

How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.

Team terrorists come in all shapes and sizes. While you may not find any telltale boxing gloves in their lockers, you've probably encountered at least one in practice.

i1-542729-1384674125990.jpg

Embrace your change

As David Bowie says, "Time may change me." And time's probably changed your practice, too. Did you have computers in your practice 10 years ago? Or five? Perhaps. How do you use them? Do you schedule appointments, search the Web for product information, or look for tools to educate clients and improve your practice's efficiency?

Fifty percent of team members say their practice hires a few times a year, according to the 2008 Firstline Professional Growth Study.

Webupdate-532029-1384673970557.jpg

Technicians, practice owners, and associates each share their view of which technician tasks are delegated in a practice.

The average Firstline practice includes 1.5 practice owners, 2.3 associates, 1 practice manager, 3.8 receptionists, 2.6 credentialed technicians, 4.3 veterinary assistants, and 2.5 kennel assistants, according to the 2008 Firstline Professional Growth Study.

Charter members of the Academy of Internal Medicine for Veterinary Technicians (AIMVT) received veterinary technician specialist (VTS) credentials on June 3 at the American College of Veterinary Internal Medicine Forum in San Antonio.

Relaxation exercise

Use this tool to ease your burgeoning stress level and help bring balance to your life.

What is compassion fatigue, and how can you identify your risk? Serena Wadhwa, PsyD, LCPC, CADC, an expert on stress, burnout, and compassion fatigue in Chicago, offers answers to help team members identify and manage the emotional demands of veterinary practice.

Make prescription refill requests easier on clients and receptionists with these easy-to-use prescription refill pad pages.

This sample form will remind you to ask clients important lifestyle questions.