Scattered inventory and inefficient procedures cost you time and money. Here's a solution.
Communication failures between facilities lead to disconnect and tension.
Our 24-hour clinic has a main office, three satellite facilities, 14 veterinarians, and 80-plus team members, so staff communication is always a challenge. In addition to a weekly newsletter, we have monthly meetings for each department and a monthly staff meeting for everyone.
We've adopted a major hotel chain's steps for providing excellent client service. Of course, we aren't in the hotel industry, but we are in the hospitality industry.
We pulled the phones from our front reception area, and we've never looked back.