Jim Kramer, DVM, CVPM

Practice owners: You own/rent a building. You employ a staff. You have computers. If youre interested, you have a chance to build more businesses, help more people and earn more money than just the hospital.

Today's clients are different, but in many ways you've never consider, they might be the same as they've ever been. Delve into two important ways veterinary clients fear the wrong action far more than no actionand what you can do about it.

Find out how this technology can not only help your veterinary practice's bottom line, but also enhance patient care and comfort.

Follow this advice when you're hit with a client or patient crisis.

Watch Dr. Kramer explain his top tip for client retention.

Take a cue from these memorable radio spots and show pet owners what your practice is all about.

Stop clients from walking out your practice's door today.

I think a lot of veterinarians see poor compliance because they ask clients to do things that are all but impossible. For example, say you're treating a dog that has a horrible ear infection, and you would need to manhandle the dog to get an ear drop in. And then you tell the client to give the dog three drops a day at home. The client can't do that.

Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

It's never easy to be the bearer of bad tidings. But you can ease the hurt clients feel with a sensitive approach. Here's what you need to know to break bad news gently.

Prescribing the medicine is easier than taking it, but if you want to uphold your standard of care, you need to ditch your excuses.