Nancy Potter

Could your veterinary team members be just as happy-and productive-as these who are attend off-site team-building retreats?

Escape the daily drama and improve ­vision planning and team bonding with an annual practice retreat.

Team-building retreats leave your veterinary team stronger, happier, and more efficient. Here's your guide to planning one.

I've been promoted to manager and am having trouble transitioning into the role of disciplinarian rather than friend. How can I get along with my co-workers and be their boss?

As a practice manager, I'm constantly interrupted with non-urgent items like schedule questions. It's interfering with my other daily work. How can I set boundaries but remain approachable to my team?

The way you handle follow-up scheduling affects compliance.

Q. How can we make sure we capture all the services performed during appointments?