Nancy Potter is a Firstline Editorial Advisory Board member and the practice manager at Olathe Animal Hospital in Olathe, Kan.
Photo gallery: 4 team retreat ideas
Could your veterinary team members be just as happy-and productive-as these who are attend off-site team-building retreats?
Why your team needs a retreat-and how to get one
Escape the daily drama and improve vision planning and team bonding with an annual practice retreat.
7 steps to a great team retreat
Team-building retreats leave your veterinary team stronger, happier, and more efficient. Here's your guide to planning one.
Q&A: How to adjust to a managerial role
I've been promoted to manager and am having trouble transitioning into the role of disciplinarian rather than friend. How can I get along with my co-workers and be their boss?
Got a minute, boss?
As a practice manager, I'm constantly interrupted with non-urgent items like schedule questions. It's interfering with my other daily work. How can I set boundaries but remain approachable to my team?
Sample script: Follow up on recommendations
The way you handle follow-up scheduling affects compliance.
How to catch lost charges
Q. How can we make sure we capture all the services performed during appointments?
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