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© 2023 MJH Life Sciences™ and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Nancy Potter

Nancy Potter is a Firstline Editorial Advisory Board member and the practice manager at Olathe Animal Hospital in Olathe, Kan.

Articles

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Photo gallery: 4 team retreat ideas

Could your veterinary team members be just as happy-and productive-as these who are attend off-site team-building retreats?

Why your team needs a retreat-and how to get one

Escape the daily drama and improve ­vision planning and team bonding with an annual practice retreat.

7 steps to a great team retreat

Team-building retreats leave your veterinary team stronger, happier, and more efficient. Here's your guide to planning one.

Q&A: How to adjust to a managerial role

I've been promoted to manager and am having trouble transitioning into the role of disciplinarian rather than friend. How can I get along with my co-workers and be their boss?

Got a minute, boss?

As a practice manager, I'm constantly interrupted with non-urgent items like schedule questions. It's interfering with my other daily work. How can I set boundaries but remain approachable to my team?

Sample script: Follow up on recommendations

The way you handle follow-up scheduling affects compliance.

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