Use simple language and reinforce the benefits when you offer a recommendation, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C.
Use simple language and reinforce the benefits when you offer a recommendation, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore about how to form a connection with clients that leads to compliance. He offers this sample script to offer a confident recommendation:
“Mrs. Smith, if you use these eye drops every eight hours, we should be able to clear up Scooter's eye infection and the discomfort it's causing by the end of the week.”
AVMA presents 2 service awards at Global Health reception
June 25th 2024Cathy King, DVM, PhD, MS, the founder and CEO of World Vets; and Joni Scheftel, DVM, MPH, DACVPM, retired state public health veterinarian with the Minnesota Department of Health, were presented with trophies during the 2024 AVMA Convention event.
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