Manager-inthe-middle: Stop triangulated conversation
Oriana D. Scislowicz, LVT, PHR
Oriana Scislowicz, LVT, PHR, was a veterinary practice manager for many years before becoming senior HR specialist at Pharmaceutical Product Development.
Face-to-face is the best way to resolve conflict.
When trying to settle grievances through a third party of management "you get this he-said/she-said issue, which is very ineffective," according to CVC educator Ori Scislowicz, BS, LVT. She points out that though it may seem uncomfortable, a peer-to-peer discussion with get the matter settled the first time. Learn more in this video.