Client handout: What you need to know about your pet's pain
Understanding anticipatory grief in pet owners
Learn about caregiver burden, how to improve communication with clients, and why their decision-making is affected by a pet’s end-of-life journey
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The art of negotiating for a life: A veterinarian's perspective
Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.
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How Do I Say…? : Reducing surgery no-shows
Scripts for confident client conversations
How to host an effective team meeting
Michael Shirley, chief empowerment officer at Family Pet Health, shares tips on hosting effective and engaging team meetings.
3 must-reads on outstanding practice managers
These professionals are working to promote the profession, provide service to their communities, and make a difference in the lives of patients and clients
Practice Manager Recognition Week officially begins
The week-long celebration honors the hard work and dedication of practice management professionals