A bright idea: Dim the lights

When we have a euthanasia in the house we turn off one set of lights in the pharmacy. This alerts staff coming and going to keep their voices down, that there's a sensitive situation occurring. I like it myself because I see it immediately when I come out of my office. Our doors and walls are thin. The last thing clients want to hear when they're so upset is random personal and business chatter.

Kim Fish

Practice Manager

Seville Animal Hospital

Seville, Ohio