Alyssa Mages, BS, CVT, FVTE, shares guidance on assessing emergency patients, communicating with distressed clients, and establishing a team-based triage process.
|Articles|September 16, 2015
Back Office Blunders, Episode 3: Is there life on Mars?
A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.
Advertisement
Back Office Blunders are based on true tales of unusual client interactions in the exam room (and beyond). Watch how this team blundered-then email your solutions to handle this challenging client with respect to
Advertisement
Advertisement
Related to this article
The Positive Preventive Veterinary Experience Protocol approach combines environmental changes, pain-reduction techniques, sensory distraction, and positive reinforcement to make preventive visits less stressful for pets and their owners.
A technician’s approach to veterinary trauma
dvm360's Australian correspondent Phil Tucak, BSc, BVMS, reports on the success of the new membership model at the Australian Veterinary Association, and reforms to the veterinary regulatory framework in New South Wales.
A pain management protocol is only as good as the conversation behind it.
Advertisement
Advertisement
Trending on dvm360
1
Saline injection lot recalled after potassium chloride bag found in mislabeled wrap
2
AAVMC and Chewy Health open nominations for 2027 veterinary student leadership scholarships
3
Pet Poison Helpline reports rise in Apoquel calls
4
Q&A: What veterinary teams need to know about effective patient triage
5