My Back Office Blunder: Shot through the ... leg? Bob gives clients a bad name
A client calls with an unbelievable tale (and zero remorse).
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My Back Office Blunder: Dr. Receptionist?
This veterinary receptionist had to keep her cool when a client was a little too revealing in the exam room.
My Back Office Blunder: Fireman down!
A pet owner becomes the patient when he passes out during his cats veterinary visit.
My Back Office Blunder: People piddle in exam room 1
Maybe youre used to cleaning up pet piddle puddles at your veterinary practice, but what do you do when the pee isnt the pets?
Whats bringing you down?
Diagnosing the source of your frustration at your veterinary practice can lead to the right treatmentand even a cure for whats ailing you.
How I survived a demanding boss
Have an awful boss at your veterinary practice? Learn how Rachael Simmons dealt with hers.
How to support pregnant co-workers in veterinary practice
Use this advice to help out your veterinary practice's super-mommies-to-be.
The perfect veterinary receptionist
What makes a star customer service representative? Do you have what it takes?
4 tips for an effective discharge
When veterinary clients don't follow your instructions, their pets suffer. Use these steps to lock in the care pets need.
4 tips for a smooth referral
Sometimes you must send veterinary clients to a specialty or referral practice to make sure their pets get the care they need. Team members can smooth this potentially stressful process with a few simple steps.