Rachael Simmons

A client calls with an unbelievable tale (and zero remorse).

This veterinary receptionist had to keep her cool when a client was a little too revealing in the exam room.

A pet owner becomes the patient when he passes out during his cats veterinary visit.

Maybe youre used to cleaning up pet piddle puddles at your veterinary practice, but what do you do when the pee isnt the pets?

Diagnosing the source of your frustration at your veterinary practice can lead to the right treatmentand even a cure for whats ailing you.

Have an awful boss at your veterinary practice? Learn how Rachael Simmons dealt with hers.

Use this advice to help out your veterinary practice's super-mommies-to-be.

What makes a star customer service representative? Do you have what it takes?

When veterinary clients don't follow your instructions, their pets suffer. Use these steps to lock in the care pets need.

Sometimes you must send veterinary clients to a specialty or referral practice to make sure their pets get the care they need. Team members can smooth this potentially stressful process with a few simple steps.