Client Relations & Marketing

Your response? Try these communication remedies for at-home dermatologic treatments gleaned from Dr. Google. The goal: Help the pet without shaming the client.

What do you do when you find a microchip at your veterinary practice and the pet owner says "no," you can't scan it? Here's how I handle it.

They were into rehab before rehab was hot. Hear how this husband-and-wife duo, who split their practice right down the middle between orthopedic surgery and rehab, started up and their excited takes on internet-smart clients and flyball (youll know after you listen).

How many times have you heard, "It must be so fun to play with puppies all day!"?

These mites cause hair loss, red skin, scabbing and lots of itching and scratching for your veterinary clients' dogs. Tell 'em all about it with this PDF handout.

This information for your veterinary clients is truly a life-saver!

Consider this case study and ask yourself: Do you want to change things for the pets that visit your practice?

Youve probably heard of Dr. Marty Becker. And if youve heard of Dr. Marty Becker, chances are youve heard of his dream of every veterinary practice transforming into a Fear Free practice.

The world of veterinary medicine is always evolving. Should we really be staying stuck in time to keep private practices safe from corporate medicine?

CVC educator Dr. ELise Christensen, DACVB, offers at-home behavior modification strategies veterinarians and team members can offer to clients.

Does the corporate boogeyman have you worried that independent private practice wont be an option in the future? Our panel of experts is here to help.

"Corporate medicine" means different things to different people, and those differences of opinion are creating fragments in the profession. We're busting out the big question: Can we come together, or is it up to everyone to go their own way?

A customizable letter brought an average of 128 lapsed clients per veterinary practice in six monthsand they spent around $20,000. Could the free tool work for your veterinary hospital too?

Pets with dermatologic issues can easily overwhelm their owners with the treatments they require. But veterinary technicians have the power to lighten and enlighten their loads.

Two recent studies indicate that the local anesthetic is effective for postoperative analgesia and seems to lack toxic effects in cats.

There are good ways to assist with costs after the window for pet insurance has passed.

Be yourself. Make pet owners forget those highly visible, "bad apple" vets and the shade they bring to the profession.

Heres a look at whos handling the majority of client communication on behavior issues, as well as tips from an all-star veterinary practice.

Have YOU ever had to explain your job title to an Uber driver? Ken Yagi has, and part of the reason he's in favor of the title change to registered veterinary nurse.

Your clients are confused and anxious and they want answers. Use this free team training to take the trauma out of the talk.

No closed-for-construction days here. Find out how Village Veterinary Clinic of Hamburg continued business as usual while building their dream clinic next door.

Dr. Jenifer Chatfield says it's all about responsibilityfor pet owners of all stripes and scales.

Managing a one-time case of otitis is bad enough. Treating difficult cases? Insert exasperated sounds here. Dont worry, weve got your back.

You could be the next dvm360/VHMA Practice Manager of the Year. All it takes is a short survey, a few thoughtful responses and, yes, a willingness to brag about all of the great things youve done to make happy team members, grow revenue and to create a healing environment in your veterinary practice.

Our writer told veterinary team members to cover zoonotic diseases in their clients' new puppy and kitten visits. This state veterinarian wants you all to know your state veterinarian is an excellent resource.

Don't short-change the hard work that goes into dental work by calling it just a "cleaning" in front of clients. Two veterinary dentists sound off on their favorite terminologyand why.

You hate to see these painful areas in your veterinary patients. Pass on this handout to help your clients overcome themand prevent them.

Weve scoured our site to bring you a collection of some of our favorite senior care tips to use in your veterinary clinic and to send home with your clients.

Pet owners every day are asking that questionor thinking itwhen it comes to your veterinary practice. Consider this new survey from a veterinary smartphone app company.

Inexpensive postcards and personalized messages from Mom beat computer-generated welcome packets any day to wow new pet owners in our area.