Client Relations & Marketing

When discussing the dangers of tick-borne diseases like Lyme with your veterinary clients, it may be helpful to include human incidence rates too.

Have you recently been reminded to remember to revisit your reminder system to remind pet owners about the importance of remembering their pet's care? Sorry, this sentence sounded better in our heads than written out. Let's just dive in ...

Here are the places your veterinary practice could be missing out on thousands in revenue.

If you can answer affirmatively to all 10 questions, you just might be perfect. If not, we have some reading suggestions that can help you make some valuable tweaks to your life and your veterinary clinic.

No, not really. But pickles have helped me understand a facet of customer service that applies perfectly to veterinary clinics.

Deciding to not offer declaws anymore was only the first step. The next steps involved training our team and updating our materials. Heres how we did it.

To keep peace in a clients home, can a veterinarian and veterinary team massage the truth about what really happened to a pet? Euthanasia, accidents and marijuana play big parts in this months ethical dilemma.

One of dogs favorite toys joins the recent wave of interactive pet electronics. You decide whether its a good match for your veterinary clients or in your hospital or boarding.

Dr. Kathryn Primm sees an aversion to the moniker if not the medicine

Your veterinary clients are fed up with their new 'roommates.' Give them the tips and tricks they need to make their property less appealing to unwanted critters.

In pet owners' backyards lurk serious wildlife diseases that can affect pets and people. Have you considered ... ?

The veterinary super analyst takes us through preventive care, corporate takeovers, industry burnout and back again in dvm360's podcast.

Patient and pet deserve a better experienceand it will pay off in increased cat traffic.

This veterinary client longs to provide care for her pets, but her financial circumstances have taken a turn for the worse. What would your advice to her be?

How teleconsultation between primary care veterinarians and nutrition specialists can conquer geographical limitations on patient care.

Make sure your veterinary clients small acts of kindness are noticed.

We can do better than, Look, it doesnt mean your dog has a tick-borne disease, but it doesnt not mean that.

Veterinary medicine in the real world rarely follows what youve studied in your textbooksoften because of two human variables: yourself and your clients. Here are some tips on how to gain confidence, own your expertise and communicate effectively about three different topics and procedures youre sure to encounter as a newly-minted associate veterinarian.

You're the hello and goodbye to every client, and the guiding hand of the veterinary practice. Here's how to make sure you're being the best you can be.

Veterinary team members made mistakes in this fictional case study from Fetch dvm360 educator Bash Halow, LVT, CVPM. But was the doctor more interested in blaming than finding solutions?

Fixing behavioral problems in patients starts with removing inciting stimuli.

On Christmas eve, do you want to be visited by the Ghost of Opportunities Past? Then it's time to check out tips from these inspiring contest winners trying to talk clients and your practice management into forward booking.

You know how important good behavior is for dogs and puppies, even though your veterinary clients might not. What better way to bring it up than social media?

As practice manager, I could see that both interdepartmental interaction and veterinary client marketing were suffering. Social media to the rescue!

In the latest installment of "Old School, New School," we ask the question: Where's the line between appropriately righteous indignation about pet owners' choices and getting really judgy about those choices? Dr. Codger and Dr. Greenskin seem to differ. Where do you fall?

These treats are not only dog approved, they're waistline-friendly, thanks to Dr. Ernie Ward.

Youve made the leap of faith to implement retail in your practice. Now what? Here are some inspirational photos to help get you started.

Don't die on the hill for your dwindling in-house pharmacy. See whether this doctor's story could help win your veterinary practice a victory in the coming years.