Q&A: Taming team member tardiness
Short of termination, how can I discipline a team member who is habitually late for her shift?
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Let's talk about money part 2 (Proceedings)
Marianne answers the phone in your practice and the caller inquiries-" How much does it cost to??"
Making your marketing work for your practice: part 2 (Proceedings)
Sometimes we try to "pack" so much in that we make the message fuzzy. Stick to one idea/one thought. Know what you want and create a message that says that.
Marketing investments in a down economy (Proceedings)
Feeling the tight squeeze? Don't stop marketing find out what you should invest in with a struggling economy.
Pet owner spending- are happy days still ahead? (Proceedings)
What is a pet? More importantly why do people choose to become pet owners?
Making your marketing work for your practice: part 1 (Proceedings)
Do you wonder why sometimes you need to repeat the same message to staff or clients multiple times?
Let's talk about money part I (Proceedings)
No one likes to talk about money yet, cost almost always is discussed every day in our practices.
How to make a great first impression with clients
Show pet owners the love and they'll keep coming back to your practice.
Making your marketing work for your practice: Part 1 (Proceedings)
Let's talk about $: Part 2 (Proceedings)
Every day in every practice there are numerous conversations about money, and, given the taboo, it's no wonder that many of us become uncomfortable.
There is an "I" in team (Proceedings)
Creating a successful team orientation will only succeed to the level the leadership of the practice is capable and willing to change its past behavior and management styles.
Extreme client service: Part 2 (Proceedings)
Build a relationship with owner and pet--this is a people business as well as a pet business; being able to relate with owners and their pets is necessary.
Fine tuning first impressions (Proceedings)
What message does your facility send to your clients?
Extreme client service: Part 1 (Proceedings)
Client service is more than just being nice it requires setting expectations, teaching individuals how to EXCEED those expectations and holding individuals accountable.
Let's talk about $: Part 1 (Proceedings)
No one likes to talk about $, yet cost almost always is discussed every day in our practices.
Making your marketing work for your practice: Part 2 (Proceedings)
Sometimes we try to "pack" so much in that we make the message fuzzy.
Feeling the tight squeeze? Don't stop marketing--find out what you should invest in with a struggling economy.
Pet owner spending: Are happy days still ahead? (Proceedings)
How to avoid conflict with new associates
Here are three tips for how to adapt to the new doctor-without fighting
Client retention: Do you really know your numbers?
Tracking your total clients doesn't tell you the whole story.
Performance reviews: Get ready to shine
Sweaty palms, twitchy eyes, gritted teeth: These are sure signs your performance review looms on the horizon. Banish that dread. With a little forethought, your review will be a ray of light in your glowing career.
Making the best of yourself and your practice: Technician, Part 3 (Proceedings)
Making the best of yourself and your practice: Part 1 (Proceedings)
What prompted your practice to begin? Was it a goal to provide YOUR medicine?
Guiding your team through times of transition (Proceedings)
What types of transitions does a practice encounter?
Making the best of yourself and your practice: Part 2 (Proceedings)
The most critical factor in becoming a "great" practice is applying 6 concepts based on 3 Disciplined features.
Common conflicts between associates and owners: What can you do? (Proceedings)
There is anticipation in the air as a new associate (frequently a recent graduate too) joins a practice.
Making the best of yourself and your practice: Technician, Part 2 (Proceedings)
In the last session we talked about some habits that hold us back in our interpersonal relationships that impact our every day jobs.
Making the best of yourself and your practice: Technician, Part 1 (Proceedings)
Have you ever felt that the raise you got wasn't what YOU thought you deserved?
Battling the generational gap blues: Can't we all just get along? Part 3 (Proceedings)
Both the Radio Babies and Baby Boomers (older generation) grew up making sacrifices and climbing the success ladders so, for them working longer and harder were intimately tied with success.
Taking your marketing efforts to the next level (Proceedings)
Your customer is the most important asset to your practice and likewise it is important for you to measure, manage and maximize the use of this asset.