Christine Merle, DVM, MBA, CVPM

Short of termination, how can I discipline a team member who is habitually late for her shift?

Marianne answers the phone in your practice and the caller inquiries-" How much does it cost to??"

Sometimes we try to "pack" so much in that we make the message fuzzy. Stick to one idea/one thought. Know what you want and create a message that says that.

Feeling the tight squeeze? Don't stop marketing find out what you should invest in with a struggling economy.

What is a pet? More importantly why do people choose to become pet owners?

Do you wonder why sometimes you need to repeat the same message to staff or clients multiple times?

No one likes to talk about money yet, cost almost always is discussed every day in our practices.

Show pet owners the love and they'll keep coming back to your practice.

Do you wonder why sometimes you need to repeat the same message to staff or clients multiple times?

Every day in every practice there are numerous conversations about money, and, given the taboo, it's no wonder that many of us become uncomfortable.

Creating a successful team orientation will only succeed to the level the leadership of the practice is capable and willing to change its past behavior and management styles.

Build a relationship with owner and pet--this is a people business as well as a pet business; being able to relate with owners and their pets is necessary.

What message does your facility send to your clients?

Client service is more than just being nice it requires setting expectations, teaching individuals how to EXCEED those expectations and holding individuals accountable.

No one likes to talk about $, yet cost almost always is discussed every day in our practices.

Sometimes we try to "pack" so much in that we make the message fuzzy.

Feeling the tight squeeze? Don't stop marketing--find out what you should invest in with a struggling economy.

What is a pet? More importantly why do people choose to become pet owners?

Here are three tips for how to adapt to the new doctor-without fighting

Tracking your total clients doesn't tell you the whole story.

Sweaty palms, twitchy eyes, gritted teeth: These are sure signs your performance review looms on the horizon. Banish that dread. With a little forethought, your review will be a ray of light in your glowing career.

Do you wonder why sometimes you need to repeat the same message to staff or clients multiple times?

What prompted your practice to begin? Was it a goal to provide YOUR medicine?

What types of transitions does a practice encounter?

The most critical factor in becoming a "great" practice is applying 6 concepts based on 3 Disciplined features.

There is anticipation in the air as a new associate (frequently a recent graduate too) joins a practice.

In the last session we talked about some habits that hold us back in our interpersonal relationships that impact our every day jobs.

Have you ever felt that the raise you got wasn't what YOU thought you deserved?

Both the Radio Babies and Baby Boomers (older generation) grew up making sacrifices and climbing the success ladders so, for them working longer and harder were intimately tied with success.

Your customer is the most important asset to your practice and likewise it is important for you to measure, manage and maximize the use of this asset.