Fred Metzger, Jr., DVM, DABVP (canine and feline practice)

Make the best use of first and last contact with clients and keep the day moving.

An advantageous approach to client care.

Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.

Online pharmacies aren't going away. Be proactive in counteracting their effect on your bottom line.

Three questions to ask yourself before buying a new piece of veterinary equipment.

Internet pharmacies are well funded, very profitable and have cannibalized our customers and there's no sign of stopping. Metzger Animal Hospital has utilized several strategies to minimize the staffing problems and financial impact of this formidable threat to veterinary medicine. We will share our successes and failures in hopes to help practices with similar problems.

Winning teams enjoy the right combination of strong coaching and committed players. Follow this practice playbook to lead your hospital team to victory.

Do you grumble every month when the reference laboratory bill arrives? Do you clench your teeth when opening the in-clinic reagent invoice?

Are you struggling to balance all your job duties as supervisor? Do you feel overwhelmed and stressed when it comes to staff issues? Are you struggling with communication and conflict?

I've proudly promoted wellness testing because what is the cost of not testing?

You know that only a veterinarian should remove ticks from pets. But do your clients know?

Take extra steps to leave clients saying, "Wow!"

Re-evaluate your anesthesia protocol to prevent patients going home groggy.

Early detection leads to earlier intervention.

In-clinic testing was cutting edge in the 1990's but today it is commonplace.

Many variables affect anesthesia including the patient, the sedative and anesthetic agents used and the anesthetist.

Be the new singer for an all-veterinary band! Get the song list and application, and read more about Dr. Fred Metzger's passion for hitting the skins.

Are your in-house testing analyzers doing a better job gathering dust than guiding your diagnoses? Blow off the cobwebs and put your in-house testing tools to work.

Many veterinarians and technicians do not routinely evaluate blood films microscopically, largely because they lack confidence in either preparing a well-made blood film or in being able to accurately identify important abnormalities.

Dr. Fred Metzer details how to use your staff effectively to incorporate a senior care program and achieve client compliance.