Technicians

Dr. Wardlaw discusses some therapeutic alternatives to get orthopedic patients comfortably back on their feet.

Communication strategies and tips for breaking difficult news to clients.

A more knowledgeable team means a better experience for clients.

Rationing empathy and other emotional energies can be a job in itself-but learning to listen to yourself is key.

Frostbite, ice melts and dehydration are risks for pets outdoors or traveling. Remind your clients today to prepare for these chilly months.

Create a list of services for pet life stage kits based on your practice care recommendations, and help clients see where their pet fits in.

How to tackle your clients' questions in the wake of ABC's news report.

This handout gives pet owners tips to successfully train their dog to eliminate in an acceptable location.

Find out the right chemical ice melt to recommend to veterinary practice clients.

Technicians should be present in the moment and utilize all of their senses when monitoring a patient under anesthesia.

Cats are inherently wary of carriers-but have clients with fickle felines watch these videos from the CATalyst Council and you might start seeing more cats in your practice.

Use these tips to provide that sweet service and smooth out payment and compliance problems before they pop up.

The struggle to get thick pet food in and out of a syringe is now a thing of the past.

Stretch yourself to plan meaningful meetings.

When opposite personalities collide, it can be difficult to see eye-to-eye. Look for fresh perspective on coworkers' differences to achieve harmony in your workplace.

Of all the crazy medical terms out there, none are cooler than the ones that we make up.

When every team member offers the same message about pet care, there are no questions left in clients' minds about what they should do.

Hefty pets can be a big burden. Help veterinary clients get a handle on their pet's problem with this advice.

Every person at our practice has an important job to keep this business running smoothly. But our reception, kennel and lab team members don't always get along. I wish all areas could be more understanding of each other's jobs. But sometimes it feels like we're considered expendable. How can we bring our group together as a team?-Feeling expendable

Handle client conversations about expenses with this short response.

How do we recapture a positive attitude after a difficult veterinary client brings us down?

When you work in a small hospital where laughter is the norm, you have to figure out creative ways to let employees know a euthanasia is taking place.

Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.

My Australian vacation took an amazing turn when I flew into the perfect opportunity to help pets in need.

Keep pet motion sickness in check with the help of an Elizabethan collar.

Sometimes clients need a little nudge to get their senior pets in for wellness exams and preventive diagnostics. Use these informational handouts to stress the importance of senior care and stay ahead of disease in older pets.

Use these client handouts to help clients understand the importance of wellness exams and preventive diagnostics in senior dogs and cats.

Use this questionnaire to help clients identify and resolve inappropriate elimination problems in their cats.