Every person at our practice has an important job to keep this business running smoothly. But our reception, kennel and lab team members don't always get along. I wish all areas could be more understanding of each other's jobs. But sometimes it feels like we're considered expendable. How can we bring our group together as a team?-Feeling expendable
Handle client conversations about expenses with this short response.
How do we recapture a positive attitude after a difficult veterinary client brings us down?
When you work in a small hospital where laughter is the norm, you have to figure out creative ways to let employees know a euthanasia is taking place.
Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.
My Australian vacation took an amazing turn when I flew into the perfect opportunity to help pets in need.
Keep pet motion sickness in check with the help of an Elizabethan collar.
Sometimes clients need a little nudge to get their senior pets in for wellness exams and preventive diagnostics. Use these informational handouts to stress the importance of senior care and stay ahead of disease in older pets.
Use these client handouts to help clients understand the importance of wellness exams and preventive diagnostics in senior dogs and cats.
Use this questionnaire to help clients identify and resolve inappropriate elimination problems in their cats.
Scary creatures and evil spirits are fine on Halloween night, but they have no place in your brainstorming sessions, where they're sure to terrorize team members and thwart fresh ideas. Know what to look for so you can exorcize the most disruptive devising demons.
Don't just go through the motions-get things done
Shocking behind-the-scenes footage!
What's the best way for a practice manager or team member to ask for more responsibility at a veterinary practice? Share your advice here.
Help prospective owners determine the right dog for them with these five questions.
Show your worth and reap the rewards
Here's a glimpse into the job of a veterinary technician who specializes in exotic companion animals.
Incorrect answer: Image Quiz: A Chihuahua with traumatic bite wounds
Get fecal samples from veterinary clients with these three tips.
Feeling blown away by clients frustrated with the cost of care? Use these tips and scripts to calm the storm.
Veterinarian Bo Brock's doctor-brother gets 'stuck' in an ostrich hunt.
Q: Our veterinarian brings her infant to work every day. Our team lags behind with our work because if the baby starts fussing we have to drop what we're doing and take care of the baby. What can we do?
In part 2 of this series, we equip veterinary teams to assess and alleviate fear during veterinary visits to build a more behavior-centered practice-and stronger pet-owner relationships.
Use these hints to avoid common resume mistakes and learn how to stand out to veterinary employers with an introduction that spells, "Hire me."
Make time to improve your veterinary skills with some continuing education.
Do you know how to talk to your veterinary clients about palliative care? Here's a couple approaches you can try.
Welcome to the amazing world of animals that hop, slither and soar through the doors of the veterinary practice where we work every day.
19-year-old spends 11 hours in ventilation system before employees find him the next morning.
Chase the blues away with these tips.
Encourage clients to try behavior modification to deal with a scratching kitten.
