Technicians

Ddoc--yep, you read that right--Ddoc--was deployed as a military working dog in Afghanistan. One day on patrol mortar fire blew the dog and his handler off their feet. Ddoc dragged his handler to safety and stood guard until it was safe to return to base. But this courageous act came with consequences--canine post-traumatic stress disorder.

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Mark's line in the sand

Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?

Put these feline-focused handouts to work for your veterinary clinic today.

Find out who is "woefully underpaid."

Check your answers here.

Learn how to respond when pet owners resist your microchip recommendations.

Use this handout to talk to veterinary clients about what otitis is and what they can do to help their pet.

When your workplace bully becomes unbearable, strike back with these tips--before the situation gets grizzly. Check out these seven species of bullies-and tips to bear down.

The story of the life of a dog named Chance-and the special way we said goodbye-reminded me how beautiful the euthanasia experience can be.

Crucial team members are facing a mountain of work.

Take a minute to offer heartfelt recognition for your in-the-trenches team members who wow pet owners every day with their bright smiles, can-do attitudes and team spirit.

Award-winning editor focuses on providing tools, insights for veterinary team members.

When cat owners call your veterinary practice, follow these tips to welcome them to your cat-friendly environment.

Keep people-and pets-safe with these quick tips to head off dangerous situations.

Pet owners saying goodbye to their beloved pets may need a little more time in the exam room. Use a wireless doorbell so they can alert you when they're ready for the doctor.

Here's how your team can help lock in a lifetime of care for cats.

Learn how to respond when clients ask about natural products for their pets.

Consider these tools and advice to make sure cats are represented in your veterinary practice.

Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.

Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.

Year-round prevention continues to be strong recommendation.

Dr. Miller remembers one criticism he didn't expect to receive for his cartoons.

Help your team adapt to change and energize your connection with pet owners.

Train new employees-or get your team on the same page-with expectation logs. Hint: Team members, you can master your skills to position yourself for a raise.

When I offer our practice's recommendations for parasite prevention, owners often ignore our advice, saying, "My cat doesn't go outside." What can I say to educate these pet owners and protect the health of these cats?

Head off burnout and heat up your veterinary career with these hot tips to grow in your profession and offer the highest level of service and care for people and pets at your practice.