Technicians

Take a minute to offer heartfelt recognition for your in-the-trenches team members who wow pet owners every day with their bright smiles, can-do attitudes and team spirit.

Award-winning editor focuses on providing tools, insights for veterinary team members.

When cat owners call your veterinary practice, follow these tips to welcome them to your cat-friendly environment.

Keep people-and pets-safe with these quick tips to head off dangerous situations.

Pet owners saying goodbye to their beloved pets may need a little more time in the exam room. Use a wireless doorbell so they can alert you when they're ready for the doctor.

Here's how your team can help lock in a lifetime of care for cats.

Learn how to respond when clients ask about natural products for their pets.

Consider these tools and advice to make sure cats are represented in your veterinary practice.

Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.

Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.

Year-round prevention continues to be strong recommendation.

Dr. Miller remembers one criticism he didn't expect to receive for his cartoons.

Help your team adapt to change and energize your connection with pet owners.

Train new employees-or get your team on the same page-with expectation logs. Hint: Team members, you can master your skills to position yourself for a raise.

When I offer our practice's recommendations for parasite prevention, owners often ignore our advice, saying, "My cat doesn't go outside." What can I say to educate these pet owners and protect the health of these cats?

Head off burnout and heat up your veterinary career with these hot tips to grow in your profession and offer the highest level of service and care for people and pets at your practice.

Use this client handout to teach pet owners about the risks of parasites for indoor-only cats.

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss common pet toxins with your team and clients.

When pet poisonings from human medications happen, they can be serious. Use this handout to keep veterinary clients informed of the top 10 human medications pets most frequently ingest.

Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.

Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.

The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.

Wherein cute cat photos can actually save lives.

Small, achievable action steps usher success.

Learn how each member of your veterinary team plays a role in educating pet owners about allergy testing.

Use this advice to write effective marketing materials for veterinary clients.

Help your team adapt to change and energize your connection with pet owners.

Learn how to respond when clients ask your veterinary team about heartworm resistance.

Use these tips to ease the pain and strain of a veterinary visit for senior pets.

Stop the clock for vital flea and tick discussions with clients. Consider these six client personalities and take time to offer the best responses to pet owners' parasite concerns.