Technicians

Who needs a functional staff anyway?

A clinic 'family' rides out the storm relying on each other.

Stand up straight and send a message.

Grab some laughs between veterinary client visits!

It's time to adjust your cat-titude to make way for service that leaves pet owners purring. Consider this advice to come up to scratch when clients visit your practice.

Use this advice from the Centers for Disease Control and Prevention to wash your hands the right way every time:

Consider this advice to stay positive when you're being reviewed at your veterinary practice.

Dr. Andrew Roark says despite all the advances in technology, until pets can talk, the physical exam is still essential.

Editor's note: Practice Life is a new column designed to offer tools to help your practice manage daily challenges, big or small, more efficiently

Q: Sometimes when we mention a pet needs to lose weight, clients blame the animals. How do we keep these conversations positive?

Q: We have an inventory item that has repeatedly been short when counted. It's a very specific eye medication ordered in limited quantities, and only a handful of clients use the medication. One of the clients has recently been sent to collections, and she happens to be related to a team member. I fear that the missing medication is walking out of the clinic in the hands of an employee. How would you recommend that I approach this employee? We are prepared to fire her for the crime, but we have no proof that she's the culprit. Help! -Suspicious of sticky fingers

Whether you're the reviewer-or the reviewee-it's time to embrace a new outlook on employee reviews. Hint: The manager may be doing them wrong.

Be supportive of pet owners when they're faced with their cat's diabetes diagnosis. Use these communication techniques to ease the burn of this challenging disease.

On the road to veterinary practice improvement, carefully crafted solutions that involve the team win the race.

Sick over work-literally? Whether you only pick up the occasional pet mess or you're in the back treating animals every day, you need to know how to control zoonoses.

Get down and dirty for the team.

"Underemployed" dogs need stimulation.

Tip 1: Do the tough work.

Use this tool to help your veterinary team create or refresh your practice parasite protocol.

Want to fix what's wrong with veterinary medicine? First, remember what's right.

Follow these "next steps" to make sure your veterinary team is prepared to promote senior pet wellness.

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain senior healthcare and wellness to pet owners. (With an educational grant provided by Vétoquinol)

These three game-winning plays will take your veterinary team members through their paces with activities to refresh your parasite prevention skills and educate clients.

Denise Tumblin offers tips to give your kitten wellness plans some traction with veterinary clients.

This veterinary team member's lost pen served as a reminder not to take interactions with clients for granted.

A reader tip to learn from others before you make the same mistakes.

This veterinary hospital team works together to rid a Rhodesian ridgeback of a congenital cleft palate.

What do a pit bull suffering from fibrocartilaginous embolism, a Labrador retriever with chronic severe elbow dysplasia, and a beagle with ventral slot decompression have in common? These precious pooches are rehabilitation success stories that teach us to never give up hope.