The Pizza Principle
Here's what pizza can teach you about appreciating your veterinary practice managers and owners.
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Self-test: Got the skills to be your boss's favorite?
Take this quick quiz to see if youre stacking up the skills that will get you noticed at your veterinary practice.
Why others don't understand you and how to say it better
Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.
Surprise! How to deal with stress in your veterinary practice
As a veterinary team member, you expect the unexpected. Here's how to stay calm when dealing with stress.
Taking the lead
See how a little mentorship can make a big difference.
Don't judge me-or your clients
What you see is not always what you get. So don't assume an overweight person is unhealthy-or a ratty-looking client doesn't want the best for his pet.
What I wish I'd known
A practice manager charged into a new job with a legal pad and a menu of necessary improvements. After a successful stint, she ended up swallowing a heart helping of humility.
What a difference a word makes
Confirm vs. remind: It matters
More than words
An angry client taught me to probe deeper to uncover the real reason behind his seemingly unreasonable behavior.