Technicians

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain senior healthcare and wellness to pet owners. (With an educational grant provided by Vétoquinol)

These three game-winning plays will take your veterinary team members through their paces with activities to refresh your parasite prevention skills and educate clients.

Denise Tumblin offers tips to give your kitten wellness plans some traction with veterinary clients.

This veterinary team member's lost pen served as a reminder not to take interactions with clients for granted.

A reader tip to learn from others before you make the same mistakes.

This veterinary hospital team works together to rid a Rhodesian ridgeback of a congenital cleft palate.

What do a pit bull suffering from fibrocartilaginous embolism, a Labrador retriever with chronic severe elbow dysplasia, and a beagle with ventral slot decompression have in common? These precious pooches are rehabilitation success stories that teach us to never give up hope.

Population: My veterinary clients.

Understand your workplace rights-whether you're a veterinary team member or manager-in four lessons from top employment attorneys.

Consider these three ways to overcome client objections with advice from Liza W. Rudolph, BAS, CVT, VTS (Canine/Feline), a technician with the internal medicine service at Saint Francis Veterinary Center in Woolwich Township, N.J.:

You can handle their bark, but you don't want a bite. Firstline Board member Mandy Stevenson, RVT, offers tips for how each team member can stay safe in practice:

Your preventive pitch may be perfect, but some new veterinary client education tools could press more pet owners to do the right thing and keep up with your recommendations.

Use this advice to help out your veterinary practice's super-mommies-to-be.

A cancer diagnosis had become as common as a urinary tract infection. I had forgotten the impact of a poor prognosis.

Rural Veterinary Experience Teaching and Service (RVETS) travels to rural communities that rely on horses to survive.

Find answers to your questions about hyperthyroidism.

Consider these seven common myths clients believe about Lyme disease. Then learn how to respond to pet owners and protect their pets' health.

Vaccination recommendations can be confusing to pet owners. This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain vaccinations to pet owners. (With an educational grant provided by Zoetis)

A veterinary team tames excessive gingival tissue in a boxer.

It's time to cut the cord on your old ways of communicating with clients. Get in sync with pet owners with this advice.

Resistance may play a small role in efficacy failures, but evidence suggests lack of education is the real reason preventives don't work.

In addition to educating clients about zoonoses and sending parasite prevention reminders, Nancy Potter, a Firstline Editorial Advisory Board member and practice manager at Olathe Animal Hospital in Olathe, Kan., says her practice uses the "three times" rule to make sure pets get fecal exams.

In the right forum, your veterinary clients can be your best defense.

In a client service industry like veterinary medicine, you will eventually face a customer who's dissatisfied-even when you've done your best. But what should you say when clients complain about the doctor?

Before you choose your interviewees for a job, you'll want to develop criteria to sort the r?sum?s you receive.

When there's poison in your practice, teams sicken and fail to thrive. Consider this step-by-step approach to involve the whole team in hiring and take your team from toxic to terrific.

To make sure vaccinations don't slip through the cracks, consider this advice from Firstline board member Pam Weakley:

Enter to win an autographed copy of Dr. Nick Trout's new novel inspired by real veterinary patients.