Client Relations & Marketing

Encouraging clients to purchase urinalysis, blood work, and fecal analysis can increase their pet's health and increase your practice's revenue.

Partners in Practice survey

Here are seven strategies for staying positive in the gloomy economy.

Posted as an example of team tips for CVM's ad site

Denver -- Colorado lawmakers are considering a bill that would force cat owners to microchip or tag their pets.

Diet trial compliance client handout.

Researchers in Ontario evaluated how effectively practitioners communicate.

Mark Opperman explains why you shouldn't discount your veterinary services.

Help clients understand how to deal with feline marking.

In tough economic times, stay the course in executing your business plan.

Calling clients can be a great revenue builder.

Fleas and ticks are still a threat in cold winter months, so be sure your clients are informed.

Bring in a part-time dental specialist to generate revenue and promote dentistry services.

Recently, veterinary parasitologist and flea expert, Dr. Michael Dryden, met with a veterinary dermatologist and two progressive practitioners to discuss the concerns and misconceptions that clients, staff, and veterinarians have about flea control-and to come up with clear solutions for the perplexing problems surrounding this issue.

Clients become frustrated when their cat starts spraying in the house. Here's how to teach on the topic and help clients get to the root of the issue.

Used towels can make great bedding for patient recovering from procedures.

Your clients' trees may be a little more bare this year thanks to their pets.

Clients should keep these guidelines in mind when traveling by air with their pets.

Make sure clients understand the quality of the services you provide. Mark Opperman explains how.

Proper phone etiquette can help guide owners through an emergency situation.

Clear communication is crucial when dealing with equine owners.

Trust is one of the highest forms of human motivation. It fosters a climate in which veterinarians and clients can work cooperatively to establish shared objectives of patient care.

Offering cash to clients can be a great way to generate referrals.

You should adjust your strategy for communicating with clients based on the person.

Show clients you appreciate their business with these simple gestures.

The Australian state of Queensland orders microchipping, tattooing for spays and neuters, and better control of dangerous dogs.

Communication is not just verbal; your actions are also critical to getting the message across. Consider the following ways to communicate value:

It takes effort to position your practice as a top-notch facility.