Client Relations & Marketing

Moose's tragic story warns pet owners of the dangers of cocoa mulch.

Karyn Gavzer, MBA, CVPM, explains what to include and who to link to on your site.

A new survey finds that some dogs may bite first and not learn later when it comes to confrontational training techniques.

Make a pact not to judge clients.

Clients want to know about their pets' behavior during boarding. Show them with this form.

Cats are the top pet, but dogs are the top patient.

Warm clients up to the idea of muzzles.

Stress the importance of wellness screenings.

See which species visited the veterinarian in 2006.

Denver - A Colorado bill that would have required microchips or identification tags for cats in large cities died in the state house.

Take extra steps to leave clients saying, "Wow!"

Build the skills you need to treat feline patients.

More frequent and better fecal tests and reminders help clients keep pets parasite free.

Clients can sense if you're not a feline fan.

Teach clients the facts behind the top feline fables.

The moment of a pet's euthanasia nearly always is difficult for the owner and is troubling for the veterinarian.

Veterinarians should pay attention to clients' words when diagnosing behavior problems.

Data show that feline health is experiencing an alarming downward spiral. Here are a few practical ways any team member can illuminate these dark days for cats.

Take a gavel to judgmental thinking.

Eradicate assumptions to improve client and patient care.

Fill clients in on their pets' activity during boarding by offering vacation reports.

A sincere recommendation isn't the same as a sales pitch.

It's Monday morning, and only three clients came in.

Re-evaluate your anesthesia protocol to prevent patients going home groggy.

Attracting and keeping clients is a comprehensive effort. Make sure you're covering all your bases when it comes to your practice's image.

A doctor explains the realities of surviving slow times to team members.

A practice manager reminds clients of the importance of wellness care in a downturn.

More pets are receiving dental care, says a pet insurance survey.

Albany, N.Y. -- All dogs in New York may have to be microchipped and identified in a state registry if a new bill makes it out of committee.

Whiskers' benefits extend beyond keeping you company while you watch TV at night.