Client Relations & Marketing

Fill clients in on their pets' activity during boarding by offering vacation reports.

A sincere recommendation isn't the same as a sales pitch.

It's Monday morning, and only three clients came in.

Re-evaluate your anesthesia protocol to prevent patients going home groggy.

Attracting and keeping clients is a comprehensive effort. Make sure you're covering all your bases when it comes to your practice's image.

A doctor explains the realities of surviving slow times to team members.

A practice manager reminds clients of the importance of wellness care in a downturn.

More pets are receiving dental care, says a pet insurance survey.

Albany, N.Y. -- All dogs in New York may have to be microchipped and identified in a state registry if a new bill makes it out of committee.

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Mark Opperman explains why you need to review the success of your reminders system.

See a handout adapted from the one Dr. Scott Linick, FAVD, gives to clients to teach proper toothbrushing techniques.

View this Powerpoint presentation of images that practice manager Julie Culbreth uses in digital picture frames in exam rooms.

National Report - As microchipping becomes more common, veterinarians are questioning their legal liability and ethical obligations in regard to sorting out ownership disputes.

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Digital picture frames can be used to educate clients.

Every client "no" should be followed with one of three kinds of reminders.

Tips from doctors who offer dentistry as demand for other services declines.

In a lagging economy, third-party payment plans can be a lifeline for pet owners.

Improve client compliance with these hooks.

Encouraging clients to purchase urinalysis, blood work, and fecal analysis can increase their pet's health and increase your practice's revenue.

Partners in Practice survey

Here are seven strategies for staying positive in the gloomy economy.

Posted as an example of team tips for CVM's ad site

Denver -- Colorado lawmakers are considering a bill that would force cat owners to microchip or tag their pets.

Diet trial compliance client handout.

Researchers in Ontario evaluated how effectively practitioners communicate.

Mark Opperman explains why you shouldn't discount your veterinary services.