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Gina Toman, RVT

Gina Toman, RVT, is practice manager at Seaside Animal Care in Calabash, N.C., and a Firstline Editorial Advisory Board member. She enjoys swimming, diving, and pizza and lives with three dogs and two cats.

Articles

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Video blog: Avoid certain phrases when talking to clients

Saying the wrong thing to clients could result in misunderstandings about the care their pets need.

Practices should use online client forms

This manager says clients and team members appreciate the efficiency of online forms.

Video blog: Mystery shopping for improved service

How to use mystery shoppers to improve client communications.

Video blog: Smooth appointment workflow

These scheduling secrets will calm the chaos at your practice.

Scheduling success: Follow the Rule of 3

Follow this simple rule to avoid long client wait times.

Pesky pest problem

Make talking about fleas less uncomfortable.

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