Gina Toman, RVT
Articles
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Video blog: Avoid certain phrases when talking to clients
Saying the wrong thing to clients could result in misunderstandings about the care their pets need.
Practices should use online client forms
This manager says clients and team members appreciate the efficiency of online forms.
Video blog: Mystery shopping for improved service
How to use mystery shoppers to improve client communications.
Video blog: Smooth appointment workflow
These scheduling secrets will calm the chaos at your practice.
Scheduling success: Follow the Rule of 3
Follow this simple rule to avoid long client wait times.
Pesky pest problem
Make talking about fleas less uncomfortable.