7 ways to give thanks

Refresh

Provide complimentary baked goods or coffee in the reception area.

Connect

When talking with clients look them in the eye and smile. It's a small token that makes a big difference.

Recognize

Give clients a movie gift certificate on their or their pets' birthdays.

Express

Thank clients for their business with handwritten notes.

Honor

Have a client appreciation day. Raffle prizes such as dental chews, leashes, or grooming sessions.

Reward

Offer clients a punch card—buy nine bags of dog food and get the 10th free.

Grant

Make a donation (money or volunteer hours) to a charity in their pets' names.