Practice Management
How to tactfully make client recommendations
Understanding pet owners’ perspectives and using effective communication are keys to success.
Providing services for chelonians
La'Toya Latney, DVM, DECZM (ZHM), DABVP (Reptile & Amphibian), CertAqV, describes what it takes for veterinary professionals to incorporate services for turtles, terrapins, and tortoises into a general practice.
Why inclusivity in veterinary settings matters—for clients, pets, and the medical team
Josh Sanabria, DVM, discusses cultivating environments where people feel safe, respected, and cared for, in this dvm360 commentary.
Optimizing the full team to save lives
Kenichiro Yagi, MS, RVT, VTS (ECC) (SAIM), discusses the benefit to all practice staff having the opportunity to earn CPR certification.
Providing reptile care in primary practice
La'Toya Latney, DVM, DECZM (ZHM), DABVP (Reptile & Amphibian), CertAqV, discusses several ways that general practitioners can incorporate reptile care into their clinics.
Building strong teams and cultural competency in veterinary practices
Discover effective communication strategies for veterinary practice management as experts share insights on enhancing team dynamics and client care.
Industry coalition to launch employee engagement and retention survey
REVAMP aims to share survey results at the 2026 Veterinary Meeting & Expo.
How AI can boost productivity without replacing staff
Technology cannot replicate humans’ emotional intelligence.
Why client service representatives matter
Client service representatives are essential communicators, care coordinators, and compassionate advocates at the core of every veterinary team
A new certification for advancing leadership in veterinary practices
The Veterinary Hospital Managers Association recently introduced a new certification, the Certified Veterinary Office Manager
Building a culture of accountability starts with leadership
In this sneak peek, Dr. Ernie Ward, DVM, CVFT, explains how leaders can model accountability to spark a culture of pride and performance
Powering veterinary medicine with renewable electricity
Margo Mosher, global head of sustainability for Mars Veterinary Health, discusses the company’s use of wind farming and other sustainability initiatives in an interview with dvm360.
How Do I Say...? When clients can’t see their favorite doctors
These scripts for confident client conversations are compassionate and provide options to help ease pet owners’ concerns
Easing veterinary care costs
Courtney Campbell, DVM, DACVS-SA, and Jonathan Wainberg, MBA, have a conversation on financial relief and flexibility for clients
Conversations about cost with clients
Jonathan Wainberg, MBA, and Courtney Campbell, DVM, DACVS-SA, discuss how to have productive conversations about the cost of care with clients
Veterinary scene down under: A new veterinary textbook for general practitioners, plus a new digital platform working to improve patient outcomes
Updates on the release of a new textbook focused on veterinary general practice; and meet Pawl – a new veterinary platform designed to deliver post-intervention plans.
Veterinary college incorporates AI scribe into facilities and classrooms
ScribbleVet announced the University of Florida as the first first educational institution to adopt the digital solution system-wide for veterinary uses.
The formula for success in veterinary practice
Catch an exclusive sneak peek from Ernie Ward, DVM, CVFT, as he shares 1 of his secrets to success ahead of Fetch Charlotte 2025.
Two companies are integrating AI-based tools for enhanced SOAP notes
A systems integration of ScribbleVet and LifeLearn's Sofie is being demonstrated at WVC 2025.
Power up your dental conversations
Follow 8 tips for confident client conversations
The economics of dental care
Offering and promoting oral health services can help boost the bottom line
New Jersey practice achieves AAHA accreditation
Mount Laurel Animal Hospital recently earned certifications from Fear Free and VECCS
Reducing waste in blood banking
Margo Mosher, global head of sustainability for Mars Veterinary Health, discussed how the BluePearl Blood Bank program is working to improve efficiencies to benefit patients and the environment.
Pet blood donation is needed to save patient lives
National Blood Donor Month is recognized annually in January
New scholarship program for practice managers is launched
The Mark Opperman Scholarship Award Program honors the association's founder and visionary behind the CVPM certification.
The art of negotiating for a life: A veterinarian's perspective
Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.
How Do I Say…? : Reducing surgery no-shows
Scripts for confident client conversations
Top 2024 dvm360 podcasts: #1
The top episode of dvm360's The Vet Blast Podcast of 2024 is revealed in the final installment of this 5-part series
Top 2024 dvm360 podcasts: #5
A Top 5 episode of dvm360's The Vet Blast Podcast is revealed in our 2024 countdown.
2024 veterinary news in review: #7
dvm360 is counting down the Top 20 news stories and articles from 2024 with this series of spotlights
