Client Relations & Marketing

Inspect your customer service and then fix it with these 5 strategies to build yourself a strong foundation of clients.

A practice located near an expressway pays clients' toll.

Those walks around the block benefit dog owners, too.

An angel fund helps one practice ensure pets get the care they need.

A plant or two can make a big difference.

Use this sample to politely request donated supplies.

How to talk to clients about changes in vaccination protocols.

By going out into the community, you could gain more than you ever expected.

Veterinary consultant Dr. Amanda Donnelly, MBA, outlines the first steps toward creating a successful marketing plan.

Taking the BizQuiz? This is the answer to question 3 from "Are you behaving well in the exam room?"

Taking the BizQuiz? This is the answer to question 2 from "Are you behaving well in the exam room?"

Taking the BizQuiz? This is the answer to question 6 from ?How should you let clients pay??

The economy is hurting some clients, and practice owners nationwide are wondering about options to the standard cash, check, or credit. Almost 90 percent of practice owners told us they hold post-dated checks for clients, but is that a good idea?

Taking the BizQuiz? This is the answer to question 5 from ?How should you let clients pay??

Taking the BizQuiz? This is the answer to question 3 from "Are you behaving well in the exam room?"

Taking the BizQuiz? This is the answer to question 2 from "Are you behaving well in the exam room?"

Taking the BizQuiz? This is the answer to question 4 from ?How should you let clients pay??

Taking the BizQuiz? This is the answer to question 4 from ?How should you let clients pay??

Taking the BizQuiz? This is the answer to question 5 from ?How should you let clients pay??

Taking the BizQuiz? This is the answer to question 6 from ?How should you let clients pay??

Taking the BizQuiz? This is the answer to question 1 from "Are you behaving well in the exam room?"

Taking the BizQuiz? This is the answer to question 1 from "Are you behaving well in the exam room?"

It's clear that the management experts speaking at CVC San Diego agree that dropping transaction numbers are an issue for practices today. Tracking clients who don't respond to reminders promptly so you don't lose track of them could help.

Do your clients know how to recognize the signs of pet diabetes?

Answer clients' biggest flu question with confidence.

Here are four tips to help if your flea, tick, and heartworm product sales and client compliance don't match up to these Well-Managed Practices.

I want my clients to be personally invested in my practice. Here's what I do to better communicate my practice mission.

Ward off client worries about feline diabetes in the first few minutes after diagnosis.