Client Relations & Marketing

Wha are the major pros and cons of a third-party payment plan?

Giving clients quotes over the phone can be challenging-but that's what makes it worthwhile.

Breaking through to Iva Granite-Head.

A Christmas tree in the lobby displays items needed by local animal shelters.

Download this PDF handout with all the owners about pet physical rehabilitation.

Follow up on defections.

A practice located near an expressway pays clients' toll.

Those walks around the block benefit dog owners, too.

An angel fund helps one practice ensure pets get the care they need.

A plant or two can make a big difference.

Use this sample to politely request donated supplies.

How to talk to clients about changes in vaccination protocols.

By going out into the community, you could gain more than you ever expected.

Veterinary consultant Dr. Amanda Donnelly, MBA, outlines the first steps toward creating a successful marketing plan.

Educational book includes activities that promote animal welfare and wellness.

Taking the BizQuiz? This is the answer to question 3 from "Are you behaving well in the exam room?"

Taking the BizQuiz? This is the answer to question 2 from "Are you behaving well in the exam room?"

Taking the BizQuiz? This is the answer to question 6 from ?How should you let clients pay??

The economy is hurting some clients, and practice owners nationwide are wondering about options to the standard cash, check, or credit. Almost 90 percent of practice owners told us they hold post-dated checks for clients, but is that a good idea?

Taking the BizQuiz? This is the answer to question 5 from ?How should you let clients pay??

Taking the BizQuiz? This is the answer to question 3 from "Are you behaving well in the exam room?"

Taking the BizQuiz? This is the answer to question 2 from "Are you behaving well in the exam room?"

Taking the BizQuiz? This is the answer to question 4 from ?How should you let clients pay??

Taking the BizQuiz? This is the answer to question 4 from ?How should you let clients pay??

Taking the BizQuiz? This is the answer to question 5 from ?How should you let clients pay??