Rachael Hume

Squirrels are all the rage in my practice's hometown. Here's how I let clients know they're not appropriate housepets.

Giving clients quotes over the phone can be challenging-but that's what makes it worthwhile.

I had to get real with the practice owner to save to save our working relationship-and change the negative atmosphere lingering in the practice.

It's time to take stock of your supply situation. Are you neglecting the simple things? Go back to the basic building blocks, and you'll create a seamless system for tracking products and preserving profits.

When some clients brush off our post-surgery care instructions, they end up paying for it-twice.