Client Relations & Marketing

Real clients share what keeps them going back to their practices.

Here's your script for talking to clients about the importance of buying therapeutic pet food at your clinic-not a pet store.

Tips for improving cardiology diagnostics at your veterinary practice.

Your clients might request additional services after viewing a handout like this.

Complimentary tooth checks increase the number of dental cleanings-and thus healthy pets.

Pushy team members can scare clients away with heavy-handed phone tactics.

What's the best way to minimize the cash clash?

Extend hours to keep clients happy and patients healthy.

Take a personal approach with your veterinary practice's client reminders and increase practice visits.

Free heart health screenings give dogs a place to heal on four wheels.

In the veterinary world, integrity is everything.

Read Dr. Michael A. McLaughlin's commentary on veterinarian-client relations.

Schaumburg, Ill. -- Dr. Larry Corry, AVMA president, skewered Smart Money magazine in a letter to the editor for an article titled "10 Things Veterinarians Won't Tell You." (Aug. 7, 2009).

Share your ingenious ideas with the readers of Veterinary Economics and dvm360.com.

Communication and empathy skills score big with clients.

Including just a name and phone number won't cut it these days.

Failing to develop a marketing plan hurts your practice. Here's how-and what you can do about it.

Maintaining consistency in a multiple-doctor practice is a common challenge.

Veterinary practice owners and managers often find marketing to be a somewhat daunting challenge.

All service businesses can be differentiated based on the level and type of service that is provided.

It's no longer good enough to just meet a client's expectations for customer service. They expect it.

Pet owners view and communicate about their pets and animals from the right side of their brains (emotion). Veterinarians view the same pet from the left side of their brain (logic).

Some of your clients are struggling financially. Here's what you should and shouldn't be doing to help them pay for pet healthcare.

If the slow economy has put a damper on business, use this time to step back and assess your practice.

Holding a check, discounting services, letting clients work off bills, and more

Team members don't know what to say to educate clients about feline heartworms.