John Payne, president and CEO of Banfield, The Pet Hospital, thinks the worst is behind but doesn't foresee a dramatic or fast recovery for the animal-health market. He addressed about 100 leaders in the veterinary medical market at the 2009 Pet Health Care Industry Summit in Portland, Ore.
If we look below the surface, often we will find that, like geodes, each person is unique. Look into others as well as looking at them. We are certain to find more than meets the eye.
Fearful and anxious pets require a gentle approach in the clinic or hospital, to minimize and hopefully reduce the pet's fear and prevent escalation.
This team member met a dog that reminded her that she can't care for every pet, but she can help one needy family at a time.
This practice fills clients in on their pets' dental health. See how doctors boosted compliance-and how you can, too.
Management experts differ on offering clients options.
This form can teach clients about the importance of pet dental care-and keep them coming back for more.
Dr. Michael Rehm shares his tips for promoting wellness care for clients
When opening a pet food bank, watch out for these challenges.
Is your practice's face screaming: "Do not enter!" to clients walking in? How would you know?
Colleagues join forces in effort to help stop economic euthanasias.
Lakewood, Colo. -- For the first time, a new Universal Pet Microchip Lookup Tool is available to help veterinary hospitals and shelters reunite lost pets with owners by checking participating pet-recovery services' registries.
Download this PDF twice-yearly wellness exam checklist for clients, or download the Word document version to customize yourself.
An Australian study shows that dog owners often veer toward pooches of the opposite sex.
How to attract clients in 140 characters or less.
A handy patient wellness report works wonders to promote this practice's wellness program.
How can we teach clients to determine what Internet information is reliable?
Real clients share what keeps them going back to their practices.
Here's your script for talking to clients about the importance of buying therapeutic pet food at your clinic-not a pet store.
Tips for improving cardiology diagnostics at your veterinary practice.
Your clients might request additional services after viewing a handout like this.
Complimentary tooth checks increase the number of dental cleanings-and thus healthy pets.
Pushy team members can scare clients away with heavy-handed phone tactics.
What's the best way to minimize the cash clash?
Extend hours to keep clients happy and patients healthy.
Take a personal approach with your veterinary practice's client reminders and increase practice visits.
Free heart health screenings give dogs a place to heal on four wheels.
In the veterinary world, integrity is everything.
Read Dr. Michael A. McLaughlin's commentary on veterinarian-client relations.
Schaumburg, Ill. -- Dr. Larry Corry, AVMA president, skewered Smart Money magazine in a letter to the editor for an article titled "10 Things Veterinarians Won't Tell You." (Aug. 7, 2009).
