Owners

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Price breaks for staff family members, hardship clients and rescue organizations are costing Dr. Reed's veterinary practice. His brilliant idea? Staff members should pay a percentage of the discount. Hold on, says his hospital administrator.

A dive into data yields insights on the decision to hire a practice manager undertaken by different-sized veterinary practices—and how satisfied the owners and managers were with the results.

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A data dive yields insights on online product sales and prescription refills by different-sized veterinary practicesand how satisfied the owners and managers were with the results.

A dive into data yields insights on social media and other digital communication to pet owners undertaken by different-sized veterinary practicesand how satisfied the owners and managers were with the results.

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Dealing with veterinary clients can be inspiring, exciting and also frustrating. Do you agree with this practice owner who told her staff members they need a thicker skin and more understanding when working with the pet-owning public?