Owners

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A dive into data yields insights on pay-by-the-month preventive-care (wellness) plans undertaken by different-sized veterinary practicesand how satisfied the owners and managers were with the results.

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A manager shouldnt jump from avoiding a difficult team member to disciplining and firing. You need to insert listening and sharing into your process, and the Exchange Strategy could help you do it.

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Were living longer. That means well need more money for longer retirements as veterinary professionals. As I navigate these waters myself, here are some sobering numbers to get you thinking that maybe its time to take this planning seriously.

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A boarding business run right can make your veterinary hospital the one-stop shop of pet services in your area. In a time of increasing competition for community clients, its time to revisit this chance to snag happy clients.

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If your veterinary team members panic when a boss asks to discuss something, look in the mirror: Youve been conditioned them to fear those conversations. Heres how to fix it so you have more productive, more empowering, less frightening conversations that help grow your team, not scare your team.

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Our AVMA data shows us that preventive care improves when the veterinary-client-patient relationship (VCPR) is stronger. Are you doing what you can to make sure the next time that patient comes in, wellness care is on the table?

Whether youre a client service representative or a multi-hospital veterinary practice owner, showing appreciation in the right ways to the people who deserve it is a profoundly powerful life skill. Start learning it here.