Client Relations & Marketing
Pause before you pucker up
How can you tell if a veterinary patient's bark is worse than his bite? Study Dr. Christina Winn's safety tips before you kiss that dog.
Your practice and the death of the middle class
It's time for a different approach if your middle-income veterinary clients are dwindling.
Help them heal with books
Give a book to help your veterinary clients cope with the loss of a pet.
Kiss the dog and 4 more ways to improve client compliance (without saying a word)
What kind of veterinarian do you appear to be? Start being the kind of doctor you would want working on your pets.
Ice cream cure-all
Give your veterinary clients' kids a treat.
For the love of cats
Is your veterinary practice cat friendly? Here are five ways to prove it.
Show it off with a slideshow
Give clients a "tour" of your veterinary practice.
Firstline - Digital Edition - 05/01/2012
Tame The Abusive Client : Turn Roars Into Purrs
DVM - Digital Edition - 05/01/2012
Hoarding Veterinarians Get A Taste Of Forensic Investigation
Veterinary Medicine - Digital Edition - 05/01/2012
Canine Pyometra
The top 5 reasons veterinary clients don't comply
At a practice management session at CVC Washington, D.C., Dr. Mike Paul reveals the best ways to get veterinary clients on board with your recommendations.
Video: What can we do to ensure happy clients?
"This isn't brain surgery," says Dr. Kevin Fitzgerald. Here are his tips.
Pet owners spend more on dental conditions than prevention
Encourage clients to be vigilant with their pets' preventive dental care and help them save money.
Show your sympathy and strengthen the bond with veterinary clients
Let your clients know you care during trying times
Market Watch: A new model: Look for opportunity
It may be time to rethink your practice's pharmaceutical product pricing.
Reward your repeat veterinary visitors
Save clients money with little perks and freebies.
Veterinarians: Turn those bad reviews around
How should I respond to negative reviews of my practice that come up during a Google search?
5 ways to get veterinary clients on board with your vaccination recommendations
Polish your communication skills and increase client compliance in the exam room.
The final bill
National Report - A Syracuse, N.Y., television station opted to air a report critical of area veterinarians for charging owners to stay in the room during the euthanasia.
3 steps to ease the strain of an itchy workup
Follow these steps to get veterinary clients to follow through.
Leading Off: It's not what you know-it's what your clients know
Dr. Jason Coe discusses a key component of getting clients to accept your recommendations.
Fees: It's all in the presentation
Turn common sense on its head: Present your fee schedule to pet-owning clients-personally
Q&A: Fight veterinary clients' fears with microchip facts
Sometimes clients are afraid to have their pets microchipped. What can I say to calm their fears?
Ease your veterinary clients' anesthesia fears
My clients are afraid of anesthesia. How can I explain the risks and importance?
3 services veterinary clients really want
Here's how to make extra services work in your favor while pleasing clients.
Client handout: Myths vs. Facts: The truth about ticks
Make sure parasites have no place on your veterinary patients.
Veterinary boarding and grooming: The good, the bad, and the profitable
Your veterinary clients want it-but is it worth it? Comb through the pros and cons before you provide boarding and grooming services.
The threat from the Net: Marty Becker says this is veterinarians' top challenge
Work with the Web.
Sample veterinary breed sheet
Download this breed sheet and customize your veterinary clients' experience.
5 ways to educate with breed-specific veterinary healthcare
Customize and personalize your clients' experience by focusing on their pets' breed.
