Client Relations & Marketing
Top 5 leap year "tails" of all time
Warning: The cats and dogs you're about to witness have taken extreme leaps of faith and lived to bark or purr about it.
Case 10, Answer 2b
Case 10, Answer 2c
Case 10, Answer 7a
Case 10, Answer 4a
Case 10, Answer 7d
Case 10
Behavior programs pay off for veterinary clinics
Everyone wins with well-behaved pets.
6 books to spark an interest in equine veterinary medicine
Can you find more?
Client handout: What's in your cat's mouth?
Here's a veterinary handout that will gross out-and educate-clients about feline dental care.
4 ways to provide culturally competent veterinary care
Can you communicate with all of the potential veterinary clients in your community? Attract more business by bridging the communication gap and broaden your horizons.
Worm your way into fecal talks with veterinary clients
People need to hear information multiple times before they understand your message. Here are nine ways to ensure clients appreciate the importance of fecal exams.
Bite into these veterinary resources
These dental sites will help you and your veterinary clients.
It's OK to gross out veterinary clients
When it comes to feline dental care, a photo helps your message hit home.
Ask Shawn: Handling a racist client in veterinary practice
You can show offensive veterinary clients the door.
Market Watch: What do you want from me?
Try these 11 tips to ensure your practice is exceptional.
Work the veterinary drug ring
Boost goodwill and veterinary visits by helping clients dispose of unused meds.
Focus on fecal compliance in veterinary practice
It's important for team members to play a part in educating clients about intestinal parasites.
Quick tips to boost veterinary client compliance
Keep your communication simple and clear, and make the process as easy as possible for the client.
Dial into food allergies in pets
Veterinary teams are the first line of defense when pet owners want answers about food allergies.
3 ways veterinarians have got human doctors beat
When it comes to the client experience, there's no contest.
Give thanks for veterinary clients
The current economy might make pet owners a little shy about offering all the care you recommend, but it's important to keep a positive tone with clients.
How social media can promote your practice (Sponsored by Nestlé Purina)
Don't have change-o-phobia when it comes to social media. Think of this new communication tool as a new drug or treatment.
Capturing compliance opportunities every patient visit (Sponsored by Nestlé Purina)
Missing preventive care opportunities not only fails patients, it hurts the financial health of your practice.
Firstline - Digital Edition - 02/01/2012
Focus On Fecal Exams
Q&A: How deposits can save veterinary profits
Q: What should we do when veterinary clients accept a treatment plan with an estimate and then, after the procedure is done, reveal that they can?t pay the bill?
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
Cats: Hidden veterinary patients in waiting
Grow your feline practice.
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