Video: What can we do to ensure happy clients?

Article

"This isn't brain surgery," says Dr. Kevin Fitzgerald. Here are his tips.

"This isn't brain surgery," says Kevin Fitzgerald, DVM, PhD, DABVP, of VCA Alameda East Veterinary Hospital. His ideas involve doing whatever it takes to please people: show off, be accessible, and give acknowledgment.

Newsletter

From exam room tips to practice management insights, get trusted veterinary news delivered straight to your inbox—subscribe to dvm360.

Recent Videos
Jeffery N. Bryan, DVM, PhD, MS, DACVIM
© 2025 MJH Life Sciences

All rights reserved.