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|Articles|April 25, 2012

Video: What can we do to ensure happy clients?

"This isn't brain surgery," says Dr. Kevin Fitzgerald. Here are his tips.

"This isn't brain surgery," says Kevin Fitzgerald, DVM, PhD, DABVP, of VCA Alameda East Veterinary Hospital. His ideas involve doing whatever it takes to please people: show off, be accessible, and give acknowledgment.

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