Client Relations & Marketing

Ask yourself the following questions to determine your practice's emotional intelligence climate.

Are you just painfully grinding through your days? It's time to put your clinical knowledge aside and start retooling your brain for a new kind of intelligence that can help-the emotional kind.

With rising temperatures comes an increase in runaway pets. These tips can help prevent the trauma and drama of a fast getaway.

You can play a crucial role in helping animals and pet owners in the wake of hurricanes, earthquakes, fires, and other disasters.

Knowing why new clients left their old practice is already half the battle.

When veterinary clients don't follow your instructions, their pets suffer. Use these steps to lock in the care pets need.

Give veterinary clients incentives for good behavior

Learn how to reach out when clients put up "stay away" or "back off" signs-and get to the root of the pet's problem.

Along with preparing your own family and veterinary practice team to weather disaster, you can also advise your clients about the best way to include their annuals in their disaster planning.

When disaster hits home

Sunny days and a milder winter bring more than an early spring-they may also mean more ticks all over the country. As the threat increases, your role in safeguarding health in your community is more important than ever before.

Post names of donors around the office

Plant a tree in pet's name to show appreciation

When we offer pet insurance or third-party payment plans, some clients are quick to turn us down. What are we doing wrong?

Running a fecal screen on every patient makes for a healthier pet-and practice.

Burned by scathing Internet comments? Posting a response may actually help you gain veterinary clients-if you take the right approach.

Want to share your adorable patient pics with the world? Make sure you have permission to post those images in print and online.

The path for clients with chronically ill pets can be difficult and paved with pitfalls. Here's how to ease clients' way down this long and winding road.

Two potential owners, one dog, and no microchip. Here's what happened when our veterinary practice got stuck between a Good Samaritan and the owner who wanted her dog back.

Is work cutting into your free time? Empty your schedule by driving all your veterinary clients away!

Barn fires can be devastating to your equine clients. Help them prevent disaster with these tips.

Simple reminders to veterinary clients about responsible pet ownership go a long way.

New findings from the Pet Allergy Worldwide Survey reveal surprising results.

Sometimes you must send veterinary clients to a specialty or referral practice to make sure their pets get the care they need. Team members can smooth this potentially stressful process with a few simple steps.

Is your veterinary practice cat friendly? It will be once you start implementing these tips and programs.