Technology

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Our 24-hour clinic has a main office, three satellite facilities, 14 veterinarians, and 80-plus team members, so staff communication is always a challenge. In addition to a weekly newsletter, we have monthly meetings for each department and a monthly staff meeting for everyone.

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Dr. David McGrath is owner of seven practices, and at one time they used four software programs between them. Now they all use the same system. This has allowed them to try new ideas to boost compliance, which so far have resulted in gross revenue increases of up to 50 percent. Take Dr. McGrath's lessons into account as you evaluate your own practice software-and what it can do for you.

Breeds apart

Check out these noteworthy facts and trends from the American Kennel Club.

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I've had quite a few mishaps with my cell phone. I wasn't worried this last time, though, because I'd opted for the "backup assistant" service provided by my wireless carrier. At least my contact list would be safe-so I thought.

Top jobs

Total employment is expected to increase by 15.6 million jobs during the 2006-2016 decade, according to the most recent employment projections from the Bureau of Labor Statistics.

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Benefits of e-mail

An effective e-mail program gives your practice a high-tech image, says author Ralph Laurie.

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OK, so let's say you disagreed with Mark Opperman last month. You've done fine without written employment contracts, and you never intend to put one in place. Or maybe you tried to move to twice-yearly exams in November, and every client refused your recommendation ...

Let's talk

Walkie-talkies keep this practice connected. Could this gadget help your team?