Practice Management

I respect the owner of our practice-his medical skills are excellent-but I don't like him as a person. He doesn't realize that 98 percent of the time, he's being a jerk. Our team members have discussed this with him. He improves for a while, but then reverts back. What can we do?

Today, you're more likely than ever before to say that you're seeing price sensitivity from clients. Yes, Mrs. Smith may still accept your team's recommendations. But it may take more education.