Practice Management

Taking the BizQuiz? This is the answer to question 3 of "Are you a social-media maven or a Web wipeout?"

Taking the BizQuiz? This is the answer to question 1 of "Are you a social-media maven or a Web wipeout?"

Taking the BizQuiz? This is the answer to question 5 of "Are you a social-media maven or a Web wipeout?"

Taking the BizQuiz? This is the answer to question 3 of "Are you a social-media maven or a Web wipeout?"

Your on-hold message can be a valuable training tool.

I work long hours as a veterinary technician and rarely receive breaks during my shifts. Don't laws require that I get a few short rests?

Production-based pay works well at this New York practice.

Sometimes we just can't help ourselves. But then we end up paying the price.

Empty, clean trash cans make a great background for photos.

If compensation has put the squeeze on your practice, take a look at your doctors' slice.

April showers bring May flowers, so why not follow suit? By implementing these tips, your workplace productivity will grow and your spirits will blossom.

Our practice produces a lot of waste. How can we create a manageable recycling program?

A behavior history form for use in adolescent and adult pet consultations.

National Report - While sweeping healthcare reform legislation passed Congress, it will take until 2014 to create the infrastructure needed to support small business, experts say.

Will the economy will force more clinics into reporting more injuries?

No, not the exam kind - the cork kind. Boost team education with old-fashioned bulletin boards

How do I structure breaks in a way fair to smokers and nonsmokers?

This guide from the National Commission on Veterinary Economic Issues focuses on how veterinary pet insurance affects the practice, the client and the patient.

This guide from the National Commission on Veterinary Economic Issues focuses on how veterinary pet insurance affects the practice, the client and the patient.

Fraud and embezzlement can happen to you. Read about a college panel discussion on the topic, then discuss on dvm360.com.

Eliminate "fear of cost" and increase treatment acceptance by helping clients understand your policies.

Consultant Karyn Gavzer, MBA, CVPM, opened the practice management program at CVC in Baltimore and talked about communication strategies that can boost clients' loyalty and trust.

Research shows that people choose quick payoffs over long-term results, even when they know better.

Work is a place where people go to get a job done. Hopefully, they like it. Jobs don't exist (primarily) for personal growth, although good employers provide a positive environment for employee development. Smart employers invest in the development of their employees - - the team. That includes honoring diversity. Employers also must keep the business healthy; their employees are hired to do a job. How can employers do both?

Terry has been the lead technician for your practice for the past 5 years. Amber has been with you less than a year. Terry suspects that Amber has a drug problem.

The average U.S. company loses 7% of its annual revenue to fraud, with the median fraud loss for all businesses at $175,000, and the median fraud loss for small businesses at $200,000. In fact, private companies have the highest incidence of fraud (39.1%), with public companies coming in at second (28.4%), according to the Association of Certified Fraud Examiners' (ACFE) 2008 Report to the Nation on Occupational Fraud and Abuse.

Sound is an important part of an animal's surroundings, and should be considered when taking a history on an anxious or reactive pet. Many owners don't realize the significance of sound in their homes, and most veterinarians are not cognizant of the sonic environment their hospitalized patients are exposed to.

What motivates individuals to perform, and how can you improve their responses to a request to do more? Attendees will explore facets of motivation and evaluate how they may unwittingly shut down enthusiasm.

What's fair when it comes to associate compensation? Owners and associates want to know, and too often each party's understanding of what's fair lies at opposite ends of the spectrum.