Managers by the numbers (part 4)

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The Veterinary Hospital Managers Association (VHMA) outlines basic duties for each of the three levels of manager. The association's guidelines indicate that a typical veterinary hospital office manager focuses most on front office management, overseeing front office support staff, managing client complaints, promoting improvements in client service, and managing daily deposit preparation and accounts receivable.

At the practice manager level, the VHMA suggests that those duties branch out to broader personnel, client management, and financial responsibilities including scheduling and training support staff members, developing and accomplishing a veterinary hospital marketing program, and establishing budgets and growth projections.

More in this package:

How many managers are there?

Profiting from a manager

Managing clients and team members

Managing finances and marketing

Managing the business