BizQuiz: Is your practice a great place to work? (Answer 5b)

5) B—OK.

The boss recognizes a problem, but is approaching things the wrong way. Public humiliation is an inappropriate way to deal with employee misbehavior, disobedience, or policy infractions. There’s a right way and a wrong way to fire an employee, says Veterinary Economics Hospital Management Editor Mark Opperman, CVPM. First, every employee at your practice should always know what’s expected of him or her at work and the consequences of failing to meet any of those expectations. If employees don’t know what’s expected of them, how can the boss hold them accountable for their actions or inactions? If someone hasn’t changed their behavior, there’s a three-step process to termination:

1. If there’s a performance issue with an employee provide a verbal warning.

2. If the problem is not then resolved, issue the employee a written warning.

3. If it’s still not resolved, liberate (read: fire) the problem employee.

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