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Taking the BizQuiz? This is the answer to question 5 of "Is your practice a great place to work?"
5) C—No way!
Employees lose respect for a practice owner or manager who allows an employee to behave in this manner without any repercussions, says Veterinary Economics Hospital Management Editor Mark Opperman, CVPM. And in the end, it hurts the practice more to retain this problem employee than it would to let her go. The boss needs to set reasonable expectations for each team member and explain the consequences for failing to meet those expectations. And a good boss cannot be afraid to fire an employee. A three-step process is the standard:
1. If there’s a performance issue with an employee provide an oral warning.
2. If the problem is not then resolved, issue the employee a written warning.
3. If it’s still not resolved, liberate (read: fire) the problem employee.