BizQuiz: Is your practice a great place to work? (Answer 1b)

1) B—OK.

It’s good that doctors and others are delegating, but mistakes abound without written protocols and proper training. Team members should never take over tasks unless they and the doctors are confident in their abilities, says Dr. Craig Woloshyn, a Veterinary Economics Editorial Advisory Board member and owner of Sun Dog Veterinary Consulting. This also means the owner, the doctors, and/or the practice manager have created written protocols for outpatient visits, surgery, annual exams, and so on that explain who’s responsible for which tasks. A doctor’s only tasks should be to diagnose, prescribe, chart, and perform surgery.

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