Practice Management

Behavior, performance, and discipline problems just don't come across in email and text messages. Remind your manager (or yourself) that difficult conversations need to be face to face.

Q: How many pets per team member does our practice need to pay for?

In the wake of Superstorm Sandy, all veterinary practice owners should make disaster plans a priority, expert says.

Here's a quick and easy way to organize feeding tubes and urinary catheters.

Use the exam room lights to indicate if the room is clean and ready to go.

Unlock your potential in the veterinary practice with communication that elevates the service you offer-and makes heartfelt connections with the clients you serve.

Q: We've been through two managers in the past two years, and our team morale is beginning to fizzle out. The practice owner is always out on farm calls, and several associates arrive late and leave early. Some of the other team members are following their bad habits. How can we stay focused when there's no leadership?

Keep veterinary team drama at bay with some simple tips from Shawn McVey.

Don't let fear of failure or change stand in the way of your practice's success. Get everyone on board by building a stronger sense of purpose.

Too many felines are surrendered to animal shelters or abandoned. A new survey checks in on animal shelters, rescue groups, and veterinarians to find new ways they can work together.

Use these four steps to help inspire your veterinary staff.

Consider orientation and sunlight when choosing a site.

View a photo gallery for a canine craniectomy and titanium mesh installation.

It can be too easy to hire who you like personally instead of the person who's most qualified for the job.

Study the dos and don'ts of veterinary client communication.

Give receptionists this comprehensive wellness checklist to review veterinary services with clients.

Protect your portable Doppler with this easy trick.

Give small patients a comfortable, stress-free place to rest.

Receptionists are the first and last people that your veterinary clients communicate with in every visit. Make sure they leave the right-and lasting-impression.

2012 CVC Highlights

ClinQuiz: Implementing the American Animal Hospital Association's Anesthesia Guidelines (Sponsored by Abbott Animal Health) Answer 2A

ClinQuiz: Implementing the American Animal Hospital Association's Anesthesia Guidelines (Sponsored by Abbott Animal Health) Answer 5C

Thanking and rewarding employees can give your business a boost.

Incorrect answer for Image Quiz: Head shaking in a Quarter horse

Salary negotiations are a balancing act for veterinary practice owners and associates.

What's more convenient than a visit to the veterinary practice? When the veterinarian offers an online pharmacy to deliver drugs right to clients' doorstep. Here's why you should be that doctor.