Practice Management

Everybody seems to love dogs, but what about cats?

How should practitioners calculate vacation?

Use these materials to educate team members about how to crack that tough nut-the nonurgent emergency call. Follow the directios to get your practice back on its feet by preparing an educational meeting on this topic.

Are you lax about including urinalyses in your patient work-ups?

Use these five legal guidelines at your veterinary practice in the daily effort to prevent a lawsuit while simultaneously protecting your staff and your wallet.

Communicating effectively over the phone is just as important as in person. Here's how to make sure your veterinary team does it right.

At CVC Kansas City this week, Dr. Dave Nicol, author of the e-book The Yellow Pages Are Dead: Marketing Your Veterinary Practice in the Digital Age, presented to an eager crowd some website and e-mail strategies to help you market your veterinary practice. Here are his top tips.

Boost your practice's energy and share the good vibes with clients.

If the day-to-day struggles of an ambulatory equine practice are wearing you down, it may be time to consider building, buying, or renting a haul-in facility.

Some things to keep in mind while caring for a pregnant dog.

This form provides a reference guide for pet owners dealing with an aggressive dog.

Dr. Robert Miller gives five tips he learned over the course of a long career.

One in five veterinary team members admit to feeling bullied by their boss sometimes. For a profession that relies on close communication of medical teams, that's a shame. Our expert has the inside scoop on how to spot the warning signs and wipe out toxic turbulence in the workplace for good.

Whether you're dodging their bark or their bite, there are many ways to beat a bully in veterinary practice. Consider these facts and advice from experts to handle conflicts with bosses and co-workers.

Web-exclusive content joins August 2012's print offerings to highlight some of the biggest trends and new solutions to veterinary practice difficulties.

The 2012 Veterinary Economics Business Issues Survey and our expert decide who has the toughest job in a veterinary practice. Opinions vary.

Save the client lecture-try handouts instead.

Does the word "contract" send shivers down your spine? Are your palms sweating just thinking about noncompete clauses and restrictive covenants? Let us ease your fears and set the record straight on what's legal.

For one in four veterinarians across the country, clients who don't speak English are increasingly common. Here's how two practices tried to bridge the language barrier.

One DJ gets a taste of his own medicine – courtesy of a veterinary office manager

It can be hard to say no to an emotional veterinary client, but if you stick to your guns, you might be stuck with big problems.

As our pet and human populations grow, so will the demand for veterinarians in the fields of companion animal health, food and animal safety, disease control, and public health.

The right interview questions could help you achieve service excellence.

"Kiss the dog," suggested Dr. Christina Winn in our May 2012 cover story about building strong doctor-patient-client relationships. Boy, did it generate a lot of letters. Here's a sampling, plus a response from Dr. Winn herself.

Times change, and so should your kits.

Playing bingo is a good way to remind veterinary team members to do tasks.

Hiring trends prove it: Joining a mixed animal practice appeals less and less to new veterinary school graduates.

Use a bulletin board to display seasonal information and discounts.