Practice Management

Your cancer patient is euthanized and you want a fluid sample. Your veterinary colleague demands that you get the pet owners' OK first. Is it really necessary?

Use these hints to avoid common resume mistakes and learn how to stand out to veterinary employers with an introduction that spells, "Hire me."

Q. Our practice just hired a new person who's replacing an employee who was very close to all her coworkers. How do I ensure my employees are warm and welcoming to the new hire?

Put pets at ease by making veterinary visits fear-free.

This new video series demonstrates the right—and wrong—way to have tough conversations with veterinary clients.

All veterinary practice owners are required to give out an ObamaCare notice by Oct. 1. Use these answers to FAQ about this notice to make sure you're in compliance.

A computer simulation model supports trap-vasectomy-hysterectomy-release.

Trying to keep clients is hard enough, but problematic employee turnover on top of that can be a nightmare. Here are a couple ways to retain employees.

Not sure if you can swing a new equipment purchase right now? Use these two formulas to determine how long it will take to pay off the machine and calculate your return on investment.

Learning how to coach can greatly improve your veterinary practice. Here are some tips to get you started.

A look at the pros and cons of standing vs. recumbent magnetic resonance imaging systems.

What would you do if your veterinary colleague prescribed natural supplements to your client while you were away on vacation?

It doesn't take a potion to tame the Jekyll and Hyde behaviors in your veterinary practice. Consider these solutions for a more harmonious veterinary team.

We practitioners have a terrible time admitting we've made a mistake. We need to get over it.

Veterinarians regularly undercharge clients for dental procedures. Learn how to communicate with clients better to make your dentistry profitable.

Weigh the risks and benefits of outsourcing veterinary practice payroll and watch your worries fade away.

Q. How do I get my team to help encourage veterinary client compliance with pet nutrition recommendations?

Q. I've heard that a practice owner shouldn't pay an associate more than 25 percent on production. But I work in a practice where three veterinarians share one technician. What would be a salary for circumstances like these?

Forget caffeine. Chug these five tips to energize your veterinary team meetings for maximum education and inspiration and a minimum of bored looks.

I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!

This practice tool helps remind clients about the cost of prevention over treatment.

Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.

Find out the best place to put your veterinary practice marketing dollars.

At CVC Kansas City, Dr. Andy Roark shared with a packed room his top tips to host a fantastic cocktail party ... and of course, the same rules apply for your veterinary hospital's Facebook page.

Internal controls provide a system of checks and balances.

The veterinary industry is headed in a bad direction with higher debt loads, more seats in classes and less job prospects. We need to encourage our associations to do something about it.

Pet insurance provider VPI reveals this year's quirkiest names for feline policyholders.

Some veterinarians and managers are happy to chat with clients-others wish pets could bring themselves to the clinic. How does your personality play into your performance? Check out the responses to our survey.