
Wonder what your clients really think of the care and service you provide? A survey gives you the answers you need to do well-and improve.

Wonder what your clients really think of the care and service you provide? A survey gives you the answers you need to do well-and improve.

Q. I think one of my veterinary staff members is abusing the sick days policy. What should I do about it?

Take charge of these spending problems so you'll have something to celebrate on your 2014 financials.

Sick of the litter box, this veterinary team member took control and toilet trained her kitty.

We learned an alarming lesson the night a burglar broke into our clinic-we weren't well prepared.

A more knowledgeable team means a better experience for clients.

Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.

Ask prospective hires about their volunteer and social habits, suggests Dr. Ernie Ward. Find out why.

Are your meetings getting predictable? Use these ideas to bring a fresh perspective to lackluster meetings.

If one of your male employees came to you with concerns about gender bias, what would you do to remedy the situation?

When opposite personalities collide, it can be difficult to see eye-to-eye. Look for fresh perspective on coworkers' differences to achieve harmony in your workplace.

Bob Levoy reveals the common approaches that dampen team members' spirits and offers tips for boosting optimism.

Use your social media network to raise awareness about feline wellness and care.

If you're drowning in outstanding receivables, dive deeper into these alternatives with veterinary clients and avoid account overload in the future.

Scary creatures and evil spirits are fine on Halloween night, but they have no place in your brainstorming sessions, where they're sure to terrorize team members and thwart fresh ideas. Know what to look for so you can exorcize the most disruptive devising demons.

Your local human hospital's lab and pharmacy can save you time and money. Here's how.

When it comes to running a clinic, lack of communication is not an option. Mark Opperman reveals the best ways to keep your employees in the loop.

Are sleep and mood issues affecting your performance at your veterinary practice? It might be time to reconsider the television programs you watch before bed.

Incorrect answer: Image Quiz: A Chihuahua with traumatic bite wounds

Reference list for Feline acromegaly, Parts 1 and 2

Make sure your practice team is in the know when it comes to recognizing the signs of pain and discomfort in pets.

Dedicate an entire team meeting to a new piece of equipment to get your veterinary team trained and motivated. Here's a sample agenda to get you started.

Give your team an outlet to express concerns and the jolt they need to embrace any new equipment purchase in your veterinary practice.

In part 2 of this series, we equip veterinary teams to assess and alleviate fear during veterinary visits to build a more behavior-centered practice-and stronger pet-owner relationships.

Q. We stopped matching 401(k) contributions when the recession rolled in, but employees are asking when we're going to start up again. What are the pluses to matching contributions?

Review this bad resume to avoid common resume mistakes.

Your cancer patient is euthanized and you want a fluid sample. Your veterinary colleague demands that you get the pet owners' OK first. Is it really necessary?

Use these hints to avoid common resume mistakes and learn how to stand out to veterinary employers with an introduction that spells, "Hire me."

Q. Our practice just hired a new person who's replacing an employee who was very close to all her coworkers. How do I ensure my employees are warm and welcoming to the new hire?